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Peoplesafe

# Personal Safety Training

This quick online module covers how to use the MySOS device with the Peoplesafe service. It includes short videos and a few multiple‑choice questions.

Before You Begin

## Save Peoplesafe Numbers

Scan the QR code with your phone's camera to save the Peoplesafe contact numbers.
This means you'll know that it's Peoplesafe calling and that you need to answer it.

📱 Already on mobile? Click here to download a contact card.
MySOS Training

## Getting Started with Your Device

Watch this video to learn how to switch on your device, understand what its lights mean, keep your GPS location updated, raise an SOS alarm, and how the Peoplesafe team supports you during an incident.

Device Basics

## Charging & Powering On

The 621 MySOS has a battery life of up to 8 days; the 640 model lasts up to 5 days. Your model number appears on the back of the unit.

Your device charges either via a magnetic charging strip or a plug‑in cable, and takes around 4 hours to fully charge.

While charging you'll see a red light — it turns off when fully charged.

To turn the device on or off, press and hold the power button for 4 seconds, then wait for the light sequence to finish.

The device will beep at 30% battery to remind you to charge it.

Question 1 of 8

When should you charge your MySOS device?

✅ Correct!
The device will beep when the battery reaches 30%. Our devices usually last a few days — but we recommend charging daily so it's always fully charged and ready.
❌ Not quite
The device beeps at 30% battery, but we recommend daily charging to ensure it's always ready when you need it.
Raising an Alarm

## How to Raise an SOS Alarm

1. Press and hold the SOS button for 4 seconds — you'll feel a vibration to confirm your alert has been sent.
2. You'll feel a second vibration when the Alarm Centre has received your alarm.
3. An alarm controller will listen in silently for around 10 seconds to understand what's happening.
4. If you can speak freely at that point, please do — it helps them support you more quickly.
5. All alarms are treated as genuine. Accidental activations are not a problem — but please do not test the SOS button as this can delay help for real emergencies.

Why Peoplesafe

## Why is Peoplesafe faster than 999?

When you raise an alarm, the Peoplesafe Alarm Receiving Centre (ARC) instantly receives your GPS location, live audio, and your personal risk profile.

Trained operators quickly confirm whether the incident is genuine, effectively "pre-triaging" the call. In an emergency, they can bypass 999 and contact the nearest police force directly.

The ARC provides key details the police need — your location, what's happening, and any relevant personal risks — helping them respond faster and more accurately.

Question 2 of 8

How do you raise an SOS alarm?

✅ Correct!
To raise an alarm you must press and hold the SOS button for 4 seconds.
❌ Not quite
To raise an alarm you must press and hold the SOS button for 4 seconds.
Question 3 of 8

When should you raise an alarm?

✅ Correct – you don't need to wait for something serious to happen.
Raise an alarm as soon as you feel unsafe, threatened, start feeling unwell, are made uncomfortable by someone's behaviour, or witness someone else in distress. You never need to wait for a situation to escalate.
❌ Not quite
You should raise an alarm any time you feel unsafe, threatened, or unwell — you don't need to wait for the situation to escalate.
Question 4 of 8

What should you do if you raise an alarm by mistake?

✅ Correct!
Our Alarm Controllers cannot close an alarm until they have confirmed you are safe. Simply tell the controller "False alarm" — they will speak with you and close the alarm once your safety is confirmed.
Switching off or not responding will cause concern, and your alarm will remain open.
❌ Not quite
If you raise an alarm by mistake, simply say "False alarm" to the controller. Switching off or ignoring calls will cause concern and your alarm will remain open.
Question 5 of 8

Can you test the SOS button?

✅ You are right!
The Peoplesafe ARC is a 24/7 emergency response service. Please do not test the SOS button unless a member of our team specifically asks you to. Your device has a dedicated test line (Call Button 2) to check it's functioning correctly.
❌ Not quite
Please do not test the SOS button — it activates the emergency service and could delay help for real emergencies. Use Call Button 2 to test your device instead.
During an Alarm

## We May Call You During an Alarm

We may need to contact you during an alarm — whether to speak discreetly, check your welfare, or confirm your location.

You'll receive a call from the Peoplesafe ARC using the number shown in your contacts (saved via the QR code at the start).

It's important that you answer the call and provide any information the Alarm Controller asks for — this may include your name, date of birth, employee reference number, or details about your situation.

📲 Download the phone numbers here if you're on mobile.
Question 6 of 8

What do you do if the Peoplesafe ARC calls you?

✅ Well done!
When we call, it's because we're concerned about your safety. Always answer and stay on the line until the Alarm Controller confirms what information is needed. Only end the call once they've let you know it's safe to do so.
❌ Not quite
Always answer the call and provide the information the ARC requests. Don't hang up until the Alarm Controller confirms it's safe to do so.
Optional Section

Have you been told your device has fall detection enabled?

If you're not sure, complete the training anyway so you know how to cancel accidental alarms.

Fall Detection

## How Fall Detection Works

Fall Detection works automatically. To help reduce false activations, please wear your device using a Peoplesafe Holster. If the device activates by accident, you can simply cancel the alarm.

Question 7 of 8 (Fall Detection)

How do you cancel a false fall detection alarm?

✅ Right!
Press the power button 3 times while the device beeps to cancel the alarm.
❌ Not quite
Press the power button 3 times while the device is beeping to cancel a false fall detection alarm.
Question 8 of 8 (Fall Detection)

How should your device be worn when fall detection is enabled?

✅ Right!
Devices with fall detection should be worn in a holster. Wearing the device around your neck or in a pocket or bag will cause accidental alarms.
❌ Not quite
Devices with fall detection should be worn in a holster on your hip. Wearing it around your neck or in a pocket/bag will cause accidental alarms.
Device Testing

## How to Test Your Device

1. Press and hold Call Button 2 for 4 seconds. Record a message when prompted. Listen to the playback to check sound quality.
2. Press the power button for 1 second to log a manual position.
3. Check your text message to confirm your location is correct.

We recommend testing your device when you first get it, every 3 months, or when you think there may be a signal issue or fault.

If your test is not successful, chat to our team here.

Question 7 of 8

How do you test your device's microphone and speaker are working correctly?

✅ Right!
To test your microphone and speaker, press and hold Call Button 2 for 4 seconds.
❌ Not quite
To test your microphone and speaker, press and hold Call Button 2 for 4 seconds.
Safety Features

## Check Your Safety Features

Press and hold Call Button 1 for 4 seconds and listen to the message played back to identify your safety feature.

Safety Feature

## How to Check In & Out

This feature lets your manager or Health & Safety team know you have started or finished work safely. Some devices have a check‑in timer — if not checked out in time, 2 automated calls will prompt you before an alarm is raised.

Safety Feature

## How to Create a Timed Activity

Use this for higher‑risk tasks. Leave details of the risks you face and your location. If you do not cancel a timed activity, you will receive 2 automated calls 5 minutes apart before an alarm is raised.

Safety Feature

## How to Leave a Voice Memo

Leave short voice notes for the Alarm Centre about any risks or locations from the past 24 hours. If you're sharing a device, leave your name and number so we know who you are. The ARC can review these only if an alarm is raised.

Daily Reminder

## Use Your Device Every Day

🔋
Keep it charged
📡
Keep it switched on
🤝
Keep it with you

Raise an alarm as soon as you feel unsafe, unsure, or unwell. Give our Alarm Controllers regular updates on your location (Power Button) and any risks (Call Button 1) throughout the day.

We're here to keep you safe, whenever you need us, wherever you are.

Training Complete
0/ 8

## Your Score

If your device has Fall Detection, your maximum score is 8.
If it doesn't, the highest score you can get is 6.
Your score will be shared with your manager along with your training results.
You're welcome to return and repeat the training anytime.