Personal Safety Training
This module covers setting up and using the Peoplesafe Pro App, including short videos and multiple-choice questions.
Save Peoplesafe Numbers
Scan the QR code with your phone's camera to save the Peoplesafe contact numbers. This means you'll know it's Peoplesafe calling and that you need to answer.
Are you already signed into the Peoplesafe App?
If you are, you will see the SOS button on your screen.
Download the Peoplesafe App
Install the Peoplesafe App through your phone's app store.
How will you sign into the App?
Sign in with your Phone Number
- Open your text from Peoplesafe.
- Download and open the Peoplesafe App.
- Select Login with Phone Number.
- Enter your phone number — do not add the first zero.
- Enter the verification code texted to you.
Sign in with Email or SSO
- Find your welcome email and select the button to log in to your account.
If you can't find it, go to Nexus and select Forgot Password. - Create your password and confirm it, then enter the verification code sent by email.
If instructed to, select Sign in with Microsoft or onelogin for Single Sign On.
Allow App Permissions
- Accept the terms and conditions to gain access to your personal safety app.
- Allow Critical Alerts and notifications to receive critical notifications about your personal safety — even when your phone is muted.
- Allow microphone access so the Alarm Receiving Centre can hear live audio when you raise an alarm.
Provide Location Access
The Peoplesafe ARC needs your location to dispatch emergency services as quickly as possible. Peoplesafe only uses your location for safety reasons.
- Allow Bluetooth — increases location precision.
- Allow location access while using the app.
- Go to Settings → Always Allow and ensure Precise Location is switched on, so we can locate you even when the app isn't open.
Getting to Know Your App
Tap the settings cog to access the full app menu — view all features, update your information, configure the app, and access guidance and support.
Check your connection status at any time using the signal indicators at the top of the home screen:
- 🟢 Green GPS — signal active
- 🟡 Amber GPS — updating
- 🔴 Red GPS — no signal
- 🟢 Green network — connected
- 🔴 Red network — no connection
Raising an SOS Alarm
- Press and hold the SOS button for 4 seconds to activate your alarm.
- Your profile, location, and live audio are automatically sent to the Peoplesafe Alarm Response Centre.
- An Alarm Controller will listen in silently for around 10 seconds to assess the situation.
- If you can speak freely, do so — it helps them respond more quickly.
All alarms are treated as genuine. If you activate by accident, just let the Alarm Controller know. Please don't test the SOS button — this can delay help for real emergencies.*
*Unless requested by a member of the Peoplesafe team.
Why is Peoplesafe faster than 999?
When you raise an alarm, the ARC instantly receives your GPS location, live audio, and your personal risk profile.
Trained operators verify whether the incident is genuine — effectively "pre-triaging" the call. In an emergency, they can bypass 999 and contact the nearest police force directly, providing your location, what's happening, and relevant personal risks.
How do you raise an SOS alarm on the Peoplesafe App?
Raising an Alarm Discreetly
You can set up a discreet alarm in your app settings:
- Tap the settings cog on the app home screen.
- Select Discreet Alarm.
- Enable and choose your personal sensitivity level.
If you're using an iPhone, you can customise your alarm using Shortcuts — follow this guide to set up.
When should you raise an alarm?
What should you do if you raise an alarm by mistake?
Can you test the SOS button whenever you want?
We May Call You During an Alarm
We may contact you during an alarm — to speak discreetly, check your welfare, or confirm your location.
You'll receive a call from the Peoplesafe ARC using the number saved in your contacts (via the QR code at the start).
Always answer the call and provide any information the Alarm Controller asks for — your name, date of birth, employee reference number, or details about your situation.
What do you do if the Peoplesafe ARC calls you?
Check whether fall detection is enabled on your app.
You can find this on the home screen or in the settings menu.
How Fall Detection Works
Fall detection automatically raises an alarm if you slip, trip, or fall and are unable to call for help. Your phone monitors for three things: a period of freefall, a change in orientation, and 10 seconds without movement.
If a fall is detected, a notification appears with sound and vibration. You have 30 seconds to cancel — if you don't respond, the alarm is automatically raised.
How do you adjust your fall detection sensitivity?
You Have 30 Seconds to Cancel
Option 1 — Via the app (all phones):
Tap the notification to open the Peoplesafe app, then tap Cancel Alarm.
Option 2 — Shake to cancel (Android only):
Give your phone a short, sharp shake while it's vibrating — the alarm will cancel automatically.
You can adjust fall detection sensitivity at any time in the Peoplesafe app settings.
How do you cancel a false fall detection alarm?
Want to Learn More?
You now know the basics of raising an alarm. Your app also contains additional features that can help keep you safe — especially for higher-risk work. Your employer should have provided guidance on which to use.
Select any feature to learn more, or skip to the end.
Voice Memo
A short recording — like a voicemail — that gives the Alarm Response Centre helpful context if an alarm is raised. Available to them for 24 hours after recording.
When to use: Higher risk tasks, or when inside large/multi-storey buildings where GPS can't track your floor.
How to record: Tap the Voice Memo button and record your message — up to 45 seconds.
Update Your Location Manually
Your app automatically collects GPS location data so the Alarm Response Centre knows where to send help.
Manually log your position before entering large buildings or areas with poor signal. If you need to add more detail about your specific floor or location, record a voice memo too.
Tap Manual Position on the app home screen to update your location instantly.
Timed Activity
Set a timer for a specific task. If you don't cancel it in time, Peoplesafe will call you twice — then raise an alarm if there's no response.
When to use: Entering unsafe properties, meeting a volatile person, working at height, or in confined spaces.
What to include: Enough detail to help the ARC understand your situation — especially your location within a large building, as GPS can't track your floor.
You can extend or cancel your activity at any time in the app.
How Travelsafe Works
Travelsafe estimates how long your journey should take and sets an automatic timer based on your expected arrival time.
🏁 Automatic arrival: When you reach your destination, your journey ends automatically — no action needed.
⏱️ Smart timer: For driving and cycling journeys, Travelsafe checks your progress 10 minutes before estimated arrival and extends the timer automatically if needed.
📞 If you don't arrive: Travelsafe will call your phone twice. If there's no response, an alarm is raised.
Responding to a Welfare Check
At set intervals you'll receive a welfare check notification. You have 10 minutes to respond.
Tap Yes to confirm you are safe. Tap No to immediately raise an alarm.
If you don't respond:
- A call is made from +44 203 535 6644 after 5 minutes.
- A second call is made 5 minutes later if unanswered.
- If neither call is answered, an alarm is raised.
💡 Your timer continues to run in the background throughout this process.
Select the Check In option in your app — what happens?
Check In & Check Out
Check in and check out let you record when you start and finish work safely. Your Manager can view these in the Nexus portal to confirm you are safe.
Check In with a Timer
A Check-in Timer lets you set an end time for when you expect to be home safely. If you don't check out or respond to reminders by that time, an alarm is raised on your behalf.
When you're home safely, tap the Check In tile to check out — you can do this at any time before your end time.
If you don't check out on time, Peoplesafe will call your phone twice. If there's still no response, an alarm is raised.
Use Your App Every Day
Raise an alarm as soon as you feel unsafe, unsure, or unwell. Give our Alarm Controllers regular updates via Manual Position and Voice Memo throughout the day.
We're here to keep you safe, whenever you need us, wherever you are.
Your Score
If your device has Fall Detection, your maximum score is 7.
If it doesn't, the highest score you can get is 5.
Your score will be shared with your manager along with your training results.
You're welcome to return and repeat the training anytime.