Peoplesafe

Personal Safety Training

This quick online module covers how to use the MySOS ID Badge device with the Peoplesafe service. It includes short videos and a few multiple‑choice questions.

Before You Begin

Save Peoplesafe Numbers

Scan the QR code with your phone's camera to save the Peoplesafe contact numbers, so you'll know it's Peoplesafe calling and that you need to answer.

📱 Already on mobile? Click here to download a contact card.

MySOS 4G ID Badge Training

Getting Started with Your Device

Watch this video to learn how to switch on your device, understand what its lights mean, keep your GPS updated, raise an SOS alarm, and how the Peoplesafe team supports you during an incident.

Device Basics

Charging & Powering On

The MySOS 4G ID Badge has a battery life of up to 10 days.

Your device charges via a magnetic charging strip or a plug‑in cable and takes around 4 hours to fully charge.

While charging you'll see a red light — it turns off when fully charged. The device will beep at 30% battery to remind you to charge it.

To turn on or off, press and hold the power button for 4 seconds, then wait for the light sequence to finish.

SOS Alarm

Raising an SOS Alarm

Press and hold the SOS button for 4 seconds — you'll feel a vibration to confirm your alert has been sent.
A second vibration confirms the Alarm Centre has received it.
An alarm controller will listen in silently for around 10 seconds.
If you can speak freely, please do — it helps them support you faster.
All alarms are treated as genuine. Accidental activations are not a problem — but please do not test the SOS button.

Why Peoplesafe

Why is Peoplesafe faster than 999?

When you raise an alarm, the Peoplesafe ARC instantly receives your GPS location, live audio, and your personal risk profile. Trained operators quickly confirm whether the incident is genuine.

The ARC can verify the emergency, effectively "pre-triaging" the call. In an emergency, they can bypass 999 and contact the nearest police force directly — providing your location, what's happening, and any relevant personal risks.

This direct, informed escalation helps the police respond faster and more accurately to your situation.

Question 1 of 8

How do you raise an SOS alarm?

✅ Correct!

To raise an alarm you must press and hold the SOS button for 4 seconds.

❌ Not quite

To raise an alarm you must press and hold the SOS button for 4 seconds.

Ripcord Alarm

Your Device Can Also Raise a Ripcord Alarm

If the lanyard is pulled, the ripcord pin is removed from the device and an alarm process begins.

To cancel an accidental ripcord alarm:

The lanyard is pulled and the ripcord pin is removed.
A beep begins to sound.
Reinsert the ripcord pin into the top left-hand side of the device.
The beeping stops and no alarm is raised.

⚠️ Only reinsert the ripcord pin if it was accidental. Do not reinsert it if you require emergency support.

Question 2 of 8

When should you raise an alarm?

✅ Correct — you don't need to wait for something serious to happen.

Raise an alarm as soon as you feel unsafe, threatened, unwell, or witness someone in distress. You never need to wait for a situation to escalate.

❌ Not quite

You should raise an alarm any time you feel unsafe, threatened, or unwell. You don't need to wait.

Question 3 of 8

What should you do if you raise an alarm by mistake?

✅ Correct!

Simply tell the Alarm Controller "False alarm". They'll confirm your safety and close the alarm. Switching off or ignoring calls keeps the alarm open.

❌ Not quite

Say "False alarm" to the controller. Switching off or ignoring calls will cause concern and the alarm will remain open.

Question 4 of 8

Can you test the SOS button whenever you want?

✅ You are right!

The Peoplesafe ARC is a 24/7 emergency response service. Please do not test the SOS button unless specifically asked by our team. Your device has a dedicated test line for checking it's working correctly.

❌ Not quite

Please do not test the SOS button. Use the dedicated test line (double-press the call button) to check your device instead.

During an Alarm

We May Call You During an Alarm

We may need to contact you during an alarm — whether to speak discreetly, check your welfare, or confirm your location.

You'll receive a call from the Peoplesafe ARC using the number saved in your contacts (via the QR code at the start).

Always answer the call and provide any information the Alarm Controller asks for — your name, date of birth, employee reference number, or details about your situation or location.

📲 Download the phone numbers here if you're on mobile.

Question 5 of 8

What do you do if the Peoplesafe ARC calls you?

✅ Well done!

Always answer the call and stay on the line until the Alarm Controller confirms what's needed. Only end the call once they say it's safe to do so.

❌ Not quite

Always answer the call and provide the information the ARC requests. Don't hang up until the Alarm Controller says it's safe.

Fall Detection

Have you been told your device has fall detection enabled?

If you're not sure, complete the training anyway so you know how to cancel accidental alarms.

Fall Detection

Fall Detection Works Automatically

Your device detects a fall by sensing freefall, tilt, and non-movement.

To help reduce false activations, please wear your device using a Peoplesafe Holster.

If the device activates by accident, you can cancel it by pressing the power button 3 times whilst the device is beeping.

Fall detection cancel — press power button 3 times

Question — Fall Detection

How do you cancel a false fall detection alarm?

✅ Right!

Press the power button 3 times while the device beeps to cancel the alarm.

❌ Not quite

Press the power button 3 times while the device is beeping to cancel a false fall detection alarm.

Test Your Device

Double Press the Call Button

Double press the call button now. This will test that your microphone, speakers, and GPS are working correctly.

Press Next once you've pressed the button.

How to Test Your Device

Testing Your Device

Double press the call button.
Record a message when prompted.
Listen to the playback to check sound quality.
Press the power button for 1 second to log a manual position.
Check your text message to confirm your location is correct.

If your test is not successful, chat to our team here.

We recommend testing when you first get your device, every 3 months, or when you think there may be a signal issue or fault.

Question 6 of 8

How do you test your device's microphone and speaker are working correctly?

✅ Correct!

To test your microphone and speaker, double press the call button.

❌ Not quite

To test your microphone and speaker, double press the call button.

Question 7 of 8

How do you log your GPS position?

✅ Spot on!

Press the power button for 1 second to log your location. You'll receive a text message confirming your GPS position so you can check it's accurate.

❌ Not quite

Press the power button for 1 second to log your GPS location.

Safety Features

Press & Hold the Call Button

Press and hold the call button for 4 seconds and listen to the message played back to identify your safety feature.

What did you hear?

Safety Feature

How to Check In & Out

This feature lets your manager or Health & Safety team know you have started work safely or arrived home safely. It is reportable on the Nexus online portal.

Some devices have a check-in timer — if not checked out in time, 2 automated calls will prompt you to check out before an alarm is raised.

Safety Feature

How to Create a Timed Activity

Use for higher-risk tasks. Leave the details of the risks you face and your location within a building.

If you do not cancel a timed activity, you will receive 2 automated calls 5 minutes apart before an alarm is raised.

Safety Feature

How to Leave a Voice Memo

Leave short voice notes for the Alarm Centre about any risks or locations from the past 24 hours. If you're sharing a device, leave your name and number so we know who you are.

The ARC can review these only if an alarm is raised, helping them understand your situation faster.

Daily Reminder

Use Your Device Every Day

🔋

Keep it charged

📡

Keep it on

🤝

Keep it with you

Raise an alarm as soon as you feel unsafe, unsure, or unwell. Give our Alarm Controllers regular updates on your location (Power Button) and any risks throughout the day.

We're here to keep you safe, whenever you need us, wherever you are.

Training Complete

0/ 8

Your Score

If your device has Fall Detection, your maximum score is 9.
If it doesn't, the highest score you can get is 8.

Your score will be shared with your manager along with your training results.
You're welcome to return and repeat the training anytime.