Peoplesafe

Personal Safety Training

This module covers setting up and using the Peoplesafe Pro App, including short videos and multiple-choice questions.

Before You Begin

Save Peoplesafe Numbers

Scan the QR code with your phone's camera to save the Peoplesafe contact numbers, so you'll always know it's Peoplesafe calling.

📱 Already on mobile? Click here to download a contact card.

Getting Started

Are you already signed into the Peoplesafe App?

If you are, you will see the SOS button on your screen.

Setup

Download the Peoplesafe App

Install the Peoplesafe App through your phone's app store.

🤖Android – Google Play 🍎iOS – Apple App Store

If you can't install the app, contact your IT team or manager.

Sign In

How will you sign into the App?

Sign In — Phone Number

Sign in with your Phone Number

Open your text from Peoplesafe.
Download and open the Peoplesafe App.
Select Login with Phone Number.
Enter your phone number — do not add the first zero.
Enter the verification code texted to you.

Sign In — Email / SSO

Sign in with Email or SSO

Find your welcome email and select the button to log in.
If you can't find it, go to Nexus and select Forgot Password.
Create your password and enter the verification code sent by email.

If instructed, select Sign in with Microsoft or onelogin for Single Sign On.

Setup

Allow App Permissions

Accept the terms and conditions.
Allow Critical Alerts and notifications — even when your phone is muted.
Allow microphone access so the ARC can hear live audio during an alarm.

Location Access

Provide Location Access

Peoplesafe only uses your location for safety reasons. To provide accurate GPS:

Allow Bluetooth — increases location precision.
Allow location access while using the app.
Go to Settings → Always Allow and ensure Precise Location is on.

App Overview

Getting to Know Your App

Tap the settings cog to access the full app menu.

Check your connection status using the signal indicators:

🟢 Green GPS — signal active
🟡 Amber GPS — updating
🔴 Red GPS — no signal
🟢 Green network — connected
🔴 Red network — no connection

SOS Alarm

Raising an SOS Alarm

Press and hold the SOS button for 4 seconds.
Your profile, location, and live audio are sent to the ARC automatically.
An Alarm Controller will listen in silently for around 10 seconds.
If you can speak freely, do so — it helps them respond faster.

All alarms are genuine. If you activate by accident, just let the Controller know. Do not test the SOS button.

Why Peoplesafe

Why is Peoplesafe faster than 999?

When you raise an alarm, the ARC instantly receives your GPS location, live audio, and personal risk profile.

They verify the incident, "pre-triage" the call, and in an emergency can bypass 999 and contact police directly — with full context about your situation.

Question 1 of 5

How do you raise an SOS alarm on the Peoplesafe App?

✅ Correct!

Press and hold the SOS button for 4 seconds.

❌ Not quite

Press and hold the SOS button for 4 seconds.

Discreet Alarms

Raising an Alarm Discreetly

Set up a discreet alarm via Settings → Discreet Alarm. Choose your sensitivity level.

iPhone users can customise their alarm using Shortcuts — follow this guide.

Question 2 of 5

When should you raise an alarm?

✅ Correct.

Raise an alarm as soon as you feel unsafe, threatened, unwell, or witness someone in distress. You never need to wait.

❌ Not quite

You should raise an alarm any time you feel unsafe, threatened, or unwell.

Question 3 of 5

What should you do if you raise an alarm by mistake?

✅ Correct!

Simply say "False alarm" — they'll confirm your safety and close the alarm.

❌ Not quite

Say "False alarm". Switching off or ignoring calls keeps the alarm open.

Question 4 of 5

Can you test the SOS button whenever you want?

✅ You are right!

Please do not test the SOS button. Check your GPS and network connection on the home screen instead.

❌ Not quite

Please do not test the SOS button.

During an Alarm

We May Call You During an Alarm

We may contact you to speak discreetly, check your welfare, or confirm your location. Always answer and stay on the line until the Controller confirms what's needed.

📲 Download the phone numbers here if you're on mobile.

Question 5 of 5

What do you do if the Peoplesafe ARC calls you?

✅ Well done!

Always answer and provide what the ARC requests. Only end the call once they say it's safe to do so.

❌ Not quite

Always answer and provide the information the ARC requests.

Fall Detection

Check whether fall detection is enabled on your app.

Fall Detection

How Fall Detection Works

Fall detection automatically raises an alarm if you fall and are unable to call for help. Your phone monitors for freefall, change in orientation, and 10 seconds without movement.

If a fall is detected you have 30 seconds to cancel — if you don't respond, the alarm is automatically raised.

Question — Fall Detection

How do you adjust your fall detection sensitivity?

✅ Right!

Go to Fall Detection settings, choose your sensitivity, and confirm.

❌ Not quite

Go to Fall Detection settings in the app, adjust sensitivity, and confirm.

Cancelling a False Fall Alarm

You Have 30 Seconds to Cancel

Option 1 — Via the app (all phones): Tap the notification, then tap Cancel Alarm.

Option 2 — Shake to cancel (Android only): Give your phone a short, sharp shake while it's vibrating.

Question — Fall Detection

How do you cancel a false fall detection alarm?

✅ Right!

Tap the notification and tap Cancel Alarm. On Android you can also shake your phone.

❌ Not quite

Tap the notification and tap Cancel Alarm.

Additional Features

Want to Learn More?

Your app also contains additional safety features. Select any feature to learn more, or skip to finish.

Voice Memo

A short recording available to the ARC for 24 hours if an alarm is raised.

When to use: Higher-risk tasks, or large/multi-storey buildings where GPS can't track your floor.

How: Tap Voice Memo and record up to 45 seconds.

Manual Position

Update Your Location Manually

Manually log your position before entering large buildings or areas with poor signal. Tap Manual Position on the home screen.

Record a voice memo too if you need to add more detail about your floor or location.

Text & Log Activity

Timed Activity

Set a timer for a specific task. If not cancelled in time, Peoplesafe will call you twice then raise an alarm.

When to use: Visiting unknown premises, lone working after hours, working at height, or in confined spaces.

Travelsafe

Sets an automatic timer based on your expected journey time. If you don't arrive, Peoplesafe will call you twice, then raise an alarm.

When to use: Travelling alone, especially to unfamiliar locations.

Welfare Checks

At set intervals you'll receive a check-in notification. You have 10 minutes to respond.

Tap Yes to confirm you're safe. Tap No to immediately raise an alarm.

If you don't respond: a call from +44 203 535 6644 after 5 minutes, then a second call, then an alarm is raised.

📱 Save our number — scan the QR code to ensure you never miss a welfare check call.

Check In / Out

Select the Check In option in your app — what happens?

Check In & Out

Check In & Check Out

Records when you start and finish work safely. Your Manager can view these in Nexus.

⚠️ Important: Check in & out has no automatic alarm. Use Timed Activity if you need an alarm raised.

Check In Timer

Check In with a Timer

Set an end time for when you expect to be home safely. If you don't check out by then, Peoplesafe will call you twice, then raise an alarm.

Daily Reminder

Use Your App Every Day

🔋

Keep it charged

📡

Keep it on

🤝

Keep it with you

Raise an alarm as soon as you feel unsafe, unsure, or unwell. Update your location and leave voice memos throughout the day.

We're here to keep you safe, whenever you need us, wherever you are.

Training Complete

0/ 5

Your Score

If your device has Fall Detection, your maximum score is 7.
If it doesn't, the highest score you can get is 5.

Your score will be shared with your manager along with your training results.