Peoplesafe

Personal Safety Training

This quick online module covers how to use the MySOS ID Badge device with the Peoplesafe service. It includes short videos and a few multiple‑choice questions.

Before You Begin

Save Peoplesafe Numbers

Scan the QR code with your phone's camera to save the Peoplesafe contact numbers, so you'll always know it's Peoplesafe calling and that you need to answer.

📱 Already on mobile? Click here to download a contact card.

MySOS 4G ID Badge Training

Getting Started with Your Device

Watch this video to learn how to switch on your device, understand its lights, keep GPS updated, raise an SOS alarm, and how the Peoplesafe team supports you during an incident.

Device Basics

Charging & Powering On

The MySOS 4G ID Badge has a battery life of up to 10 days.

Charges via a magnetic charging strip or plug‑in cable. Takes around 4 hours to fully charge.

A red light shows while charging — turns off when fully charged. Device beeps at 30% battery.

To turn on or off: press and hold the power button for 4 seconds, then wait for the light sequence to finish.

SOS Alarm

Raising an SOS Alarm

Press and hold the SOS button for 4 seconds — you'll feel a vibration.
A second vibration confirms the Alarm Centre has received it.
An alarm controller will listen in silently for around 10 seconds.
If you can speak freely, do so — it helps them support you faster.
All alarms are treated as genuine. Please do not test the SOS button.

Why Peoplesafe

Why is Peoplesafe faster than 999?

When you raise an alarm, the ARC instantly receives your GPS location, live audio, and personal risk profile. Trained operators verify the incident and can bypass 999 to contact police directly with full context.

Question 1 of 8

How do you raise an SOS alarm?

✅ Correct!

Press and hold the SOS button for 4 seconds.

❌ Not quite

Press and hold the SOS button for 4 seconds.

Ripcord Alarm

If the lanyard is pulled, the ripcord pin is removed and the alarm process begins.

To cancel an accidental ripcord alarm:

The lanyard is pulled and the ripcord pin is removed.
A beep begins to sound.
Reinsert the ripcord pin into the top left-hand side of the device.
The beeping stops — no alarm is raised.

⚠️ Only reinsert the pin if it was accidental. Do not reinsert it if you need emergency support.

Question 2 of 8

When should you raise an alarm?

✅ Correct.

Raise an alarm as soon as you feel unsafe, threatened, or unwell. You never need to wait for a situation to escalate.

❌ Not quite

Raise an alarm any time you feel unsafe, threatened, or unwell.

Question 3 of 8

What should you do if you raise an alarm by mistake?

✅ Correct!

Say "False alarm". The Controller will confirm your safety and close the alarm.

❌ Not quite

Say "False alarm". Switching off or ignoring calls keeps the alarm open.

Question 4 of 8

Can you test the SOS button whenever you want?

✅ You are right!

Please do not test the SOS button. Use the dedicated test line (double-press call button) instead.

❌ Not quite

Please do not test the SOS button.

During an Alarm

We May Call You During an Alarm

We may contact you to speak discreetly, check your welfare, or confirm your location. Always answer and provide what the Alarm Controller asks for.

📲 Download the phone numbers here if you're on mobile.

Question 5 of 8

What do you do if the Peoplesafe ARC calls you?

✅ Well done!

Always answer and provide what the ARC requests.

❌ Not quite

Always answer and provide the information the ARC requests.

Fall Detection

Have you been told your device has fall detection enabled?

If you're not sure, complete the training anyway so you know how to cancel accidental alarms.

Fall Detection

How Fall Detection Works

Detects a fall by sensing freefall, tilt, and non-movement. Wear your device in a Peoplesafe Holster to reduce false activations.

If triggered by accident: press the power button 3 times whilst the device is beeping to cancel.

Question — Fall Detection

How do you cancel a false fall detection alarm?

✅ Right!

Press the power button 3 times while the device beeps.

❌ Not quite

Press the power button 3 times while it beeps.

Test Your Device

Double Press the Call Button

Double press the call button now to test your microphone, speakers, and GPS. Press Next once done.

Testing Your Device

How to Test Your Device

Double press the call button. Record a message, listen to playback.
Press the power button for 1 second to log a manual position.
Check your text message to confirm your location.

Test when you first receive the device, every 3 months, or if you suspect a signal issue.

If your test fails, chat to our team here.

Question 6 of 8

How do you test your device's microphone and speaker?

✅ Correct!

Double press the call button to test.

❌ Not quite

Double press the call button to test.

Question 7 of 8

How do you log your GPS position?

✅ Spot on!

Press the power button for 1 second. You'll receive a text confirming your location.

❌ Not quite

Press the power button for 1 second.

Safety Features

Press & Hold the Call Button

Press and hold the call button for 4 seconds and listen to the message to identify your safety feature.

What did you hear?

Safety Feature

How to Check In & Out

Lets your manager know you have started or finished work safely. Reportable on the Nexus portal.

Some devices have a check-in timer — if not checked out in time, 2 calls will prompt you before an alarm is raised.

Safety Feature

How to Create a Timed Activity

Use for higher-risk tasks. Leave details of risks and your location within a building.

If not cancelled, you'll receive 2 automated calls 5 minutes apart before an alarm is raised.

Safety Feature

How to Leave a Voice Memo

Leave short voice notes for the Alarm Centre about risks or locations from the past 24 hours. The ARC can review these only if an alarm is raised.

Daily Reminder

Use Your Device Every Day

🔋

Keep it charged

📡

Keep it on

🤝

Keep it with you

Raise an alarm as soon as you feel unsafe, unsure, or unwell. Update your location regularly using the power button.

We're here to keep you safe, whenever you need us, wherever you are.

Training Complete

0/ 8

Your Score

If your device has Fall Detection, your maximum score is 9.
If it doesn't, the highest score you can get is 8.

Your score will be shared with your manager along with your training results.