App Specific Training

What happens to my Activity Timer after a Welfare Check?

This article outlines the different scenarios that may occur following a Welfare Check received into the Peoplesafe Pro App.

1. Successful Response (Tap "Yes")

  • Action: When you respond "Yes" to a Welfare Check, the system records your response.
  • Outcome:
    • The current Welfare Check is completed.
    • Your Activity Timer continues to run and your next Welfare Check will arrive at the interval scheduled. 

2. Unsuccessful Response (Tap "No")

  • Action: If you respond "No" to a Welfare Check, indicating a potential emergency.
  • Outcome:
    • A "Duress Alarm" is automatically created.
    • Once the emergency is addressed, the "Duress Alarm" is closed.
    • Your Activity Timer continues to run and your next Welfare Check will arrive at the interval scheduled. 

3. No Response

  • Action: You fail to respond to the Welfare Check within 5 minutes of receiving the notification.
  • Outcome:
    • The App will recevie an overrun notifcation for a missed check.
    • A lack of response will trigger automated calls before an alarm is raised
      • A call will be made after 5 minutes
      • If unanswered another call will be made after a further 5 minutes
      • If these attempts are unsuccessful, a "Welfare Check Failed Alarm" is created.
    • Once the situation is resolved, the "Welfare Check Failed Alarm" is closed.
    • Your Activity Timer continues to run and your next Welfare Check will arrive at the interval scheduled. 

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