How do I share a device between users?

⚠️ When to Use Shared Profiles

Shared profiles are only recommended for devices, not phone products.
Best suited for fixed locations or vehicles where the device remains on charge and powered on to allow panic alarms to be raised.

👥 Multiple Users

If multiple people use the device independently:
- They must leave a voice memo or timed activity with their name and contact number.
- This ensures the Alarm Response Centre (ARC) can identify the user during an alarm.

Go to the People page in the menu and select Add Person.
Choose the appropriate user role.
Enter the first name as “Shared Profile” and the surname as the team name.
Provide the primary contact number of the manager responsible for all users.
Select “Prefer not to say” for sex assigned at birth, unless all users share the same gender.
If users share the same job role, sector, and risks, include these to help ARC understand potential dangers.
Activate and save the profile.
Assign a device by selecting the Add button next to the shared profile.

🚫 Important Note

Shared products are not recommended for users with medical conditions, as individual identification and tailored response are critical.

📲 Using the Shared Product

Each time the device is used:
- Users must record their name and contact number by:
  - Logging a voice memo, or
  - Raising a timed activity
This allows the ARC to know who is using the device at the time of the alarm.
The primary contact and escalation contacts should ideally know who is using the device at any given time to support the alarm response effectively.

Team Apps & Devices