We are pleased to introduce a key improvement to our welfare check workflow, designed to give lone workers more flexibility and peace of mind during their daily activities by providing proactive pre-notifications.

Welfare Check Enhancement

• Welfare Check Pre-Notifications: App users will now receive a push notification 5 minutes before their scheduled welfare check is due, giving them a wider window to safely confirm their status and preventing accidental escalations to the Alarm Receiving Centre (ARC).
• Aligned SMS Fallback: Our existing SMS fallback mechanism has been moved forward to match this update. If a push notification fails to deliver, the fallback SMS will also be sent 5 minutes before the due time to ensure both alerting channels remain synchronised.
• Unchanged Safety Protocols: Core safety escalations remain exactly the same. If there is no response by the due time, the system will continue to initiate follow-up calls at +5 and +10 minutes past the due time before alerting the response teams.

We have updated the Nexus Portal's bulk upload utility to streamline user provisioning. Administrators can now seamlessly import user profiles with active App Subscriptions and Escalation Roles without being required to grant administrative portal access.

Refinements & Optimisations

Bulk User Import Validation: Resolved an issue where bulk uploads would fail when provisioning a user with an active App Subscription and an Escalation Role if their "Portal Access" was set to "No". These configurations are now fully supported, allowing administrators to maintain precise access controls while successfully importing multiple users.

This month, we are excited to introduce a seamless phone-number-based login for the Peoplesafe App, alongside new team management roles and expanded flexibility for safety timers.

Enhancements

• Log in with your Phone Number: We’ve introduced a new, simplified login method using your phone number. This is perfect for deskless workers or those without a corporate email address, ensuring every team member has easy access to our safety tools.
• New "Team Broadcast" Role: Organisations can now delegate mass notification tasks to specific users without sharing sensitive private data, streamlining communications while maintaining strict privacy standards.
• Alarm Closure Code Setting (User Reference): Available in Alarm Response Instructions (ARI), the user's reference code can now be used as an immediate confirmation code when closing an alarm.
• Enhanced Welfare Check Options: We have expanded the available intervals for safety check-ins via SMS and phone, giving your team more flexibility to tailor safety schedules to their specific working day.
• Group Visibility: Admins can now view the Reporting Group Hierarchy directly from the group pages, making it easier than ever to manage complex team structures.
• Alarm Reporting: To provide better clarity during incidents, our alarm reports now display the specific Police Force name involved.

Refinements & Optimisations

• Map Responsiveness: Improved the Nexus Portal map to ensure active alarm pins refresh automatically for real-time monitoring.
• Reporting: Corrected reporting timestamps to ensure reports align with British Summer Time (BST).
• Subscription switching: Optimised the user app subscription logic to ensure new users receive their welcome emails and correct license assignments when switching from Standard Mobile to the Peoplesafe app.
• Closed Alarm Report Update: Refined how timed activities and duress alarms interact to ensure the most initial Alarm Trigger persists for the duration of an alarm.

API Updates

• 7-Hour Frequency Support: Developers can now set welfare check frequencies to a 7-hour interval via the API.
• Subscription Filtering: The get subscriptions endpoint now supports filtering by app type for more granular data retrieval.
• Improved Documentation: We’ve updated our API documentation for person and team membership endpoints to ensure a smoother integration experience for your technical teams.

This update bolsters the intelligence of our Welfare Check system and optimises timer continuity, ensuring a more responsive and reliable safety experience.

Enhancements

• Advanced Voice Interaction: We have introduced human-vs-machine detection to better distinguish between live responders and automated greetings. Supported by an expanded recognition vocabulary, this update improves the accuracy of welfare check resolutions via the automated phone call.

Refinements & Optimisations

• Timer Continuity: Refined the behavior of timers following an overdue alarm to ensure they resume normal count down without delay, eliminating instances of timers remaining in an overrun state.

This update streamlines administrative permissions within Nexus to provide more granular control over user profiles.

Refinements & Optimisations

• Updated permission logic to allow Manager roles to exist independently of a User role.

This comprehensive update strengthens our entire ecosystem by introducing key functional enhancements to user authentication, device management, and real-time operational visibility across the Peoplesafe platform.

Enhancements

• Expanded SSO Support: We have extended our OneLogin SSO capabilities to support broader rollouts for multi-brand organisations. This includes support for multiple accounts sharing the same domain and alphanumeric characters in User Reference fields.
• Enhanced Data Visibility: Activity Reports now include comprehensive Welfare Check interaction details, and User Status Reports feature the latest Automatic Tracking event data.
• Street Address Mapping: Street addresses can now be displayed directly on the Nexus map to help you identify user locations instantly.
• Roamsafe eSIM Management: Improved oversight with new audit logging for eSIM installation and uninstallation.
• Team Management Visibility: When editing team assignments, managers are now proactively notified if a change will result in a user no longer being managed by them.
• Flexible Naming: Increased character limits (up to 160) for Team and Group names
• Enhanced Team View: A new "Teams" view has been introduced, listing the specific groups that a team is assigned to for better organisational clarity.
• Mobile Experience: App users will now receive immediate push notification confirmations when starting, updating, or stopping timers.
• Optimised UX: Added a convenient EULA link to the login page, updated automated call audio for overrun timers, and introduced a "Reporting Groups" filter to the Phone and Devices page.
• Voice Assistant Compatibility: Welfare Check SMS replies now seamlessly support automated punctuation added by voice assistants like Siri and Alexa.

Refinements & Optimisations

• Reporting Accuracy: Refined the Dashboard and Product Summary logic to ensure perfectly synchronised device counts across all views.
• Access Refinement: Optimised the login flow for Escalation Contacts and new user profiles to ensure seamless, error-free access.
• Map Intelligence: Improved the location ordering logic on the Nexus Map for satellite and SPOT devices for greater chronological accuracy.
• UI Fluidity: Enhanced the responsiveness of the Event History interface for a smoother expand and collapse experience.
• Interface Navigation: Optimised the selection logic when navigating Reporting Groups to ensure a smoother and more intuitive user experience.
• Report Reliability: Improved pagination within Scheduled Reports to ensure consistent data delivery.

API Updates

• Operational Flexibility: Added new 3, 5, and 6-hour Welfare Check intervals to support flexible shift patterns for field engineers and lone workers.
• App Subscription Security: Strengthened the API logic to safeguard user roles and ensure access is maintained whenever an app subscription is active.
• Technical Documentation: Updated the "Get Person Subscription by Identifier" documentation for improved developer clarity.
• Data Integrity: Enhanced the "Person Patch" endpoint with improved error handling for more reliable data updates.

Refinements & Optimisations

• Enhanced timer stability to ensure device check-ins proceed without interruption

Refinements & Optimisations

• Optimised device history loading to ensure consistent access for all manager accounts.
• Improved the accuracy of Device Alarm History for SMS Activity SOS triggers.

This release brings several key improvements to the Nexus portal, primarily focused on compliance, device management, and reporting workflow.

Nexus Enhancements

• Welfare Check Overdue Calls: Automated calls for missed Welfare Checks can now be responded to with a yes or no response in the phone call, enabling users to confirm their welfare verbally should they miss the in-app prompt.
• Device Returns Tracking: We have added a new column to the Device Report export to indicate which devices that are currently awaiting return from users, significantly improving the device returns process.
• User Reference Field: The optional, user-defined Reference Field specified when creating a new Person is now displayed in the People page and the People Report.
• EU Data Consent Compliance: Functionality has been added to allow the customer admin to manage and track EU data processing consent for their organisation's data, ensuring adherence to data privacy regulations regarding UK/EU data processing.
• Improved Import Error Codes: Error messaging for Emergency Contact validation during profile template import has been improved to provide more helpful and actionable error codes, speeding up the data correction process.
• Retained Search Terms in Reports: A usability improvement ensures that search terms are now retained when applying filters in on pages in Nexus and within reporting, addressing specific user feedback and streamlining the reporting workflow.
• Mobile Mass Notification UI: The 'Save' button functionality for Mass Notifications has been optimised for mobile device viewing, improving usability for admins on the go.

Refinements & Optimisations

• Management Reports: Synchronised the Average Days Used calculation between the dashboard and management reports for consistent data.

• Usage Reporting: Optimised usage report data to account for BST changes, ensuring accurate reporting across all time zones.

• Closed Alarm Report: Refined location data display in Closed Alarm Reports to better handle instances where GPS data is unavailable.

• Dashboard: Aligned people counts between the Dashboard and Management Reports to ensure data parity.

• Maps/Location: Enhanced the event history display on the Maps view when monitoring multiple devices.

• Devices: Improved the reliability of the serial number filter within the device management view.

• Device Management: Updated the assignment logic to ensure device values refresh immediately upon status changes.

• Imports: Refined email validation to allow for varied capitalisation during the import process.

• Imports: Improved team and group identification logic to ensure seamless data imports.

• Password Reset: Optimised the forgotten password field to automatically handle leading or trailing spaces in email addresses.

• Phones and Apps: Improved the accuracy of the available count during the app assignment process.

• App Subscription Assignment: Enhanced the "Phones & Devices" interface to ensure subscription counts update in real time.

User Management API

• Enhanced the API's role validation to ensure user roles remain active while an App subscription is in use.

Services API

• Optimised API timer initiation to provide consistent location data even when GPS coordinates are unavailable.

Please refer to the Developer Documentation Portal for more information about the available APIs.

API Enhancements

The following API end points have been added to the User Management API

• Get App Subscription for one person
• Get App Subscriptions for all people
• Change App subscription for a person

Please refer to the Developer Documentation Portal for more information about these and other available APIs.

OneLogin SSO

We're pleased to announce the addition of OneLogin Single Sign-On (SSO) support to our platform, providing a seamless and secure authentication method for OneLogin customers. This new integration allows administrators to simplify user access management through their existing OneLogin identity provider.

To begin configuring OneLogin SSO for your account, please refer to our dedicated setup article step-by-step instructions.

New Feature - Alarm Intelligence

Alarm Intelligence is an opt-in AI feature that provides a concise summary of a Closed Alarm Report, transforming complex incident data into a clear, actionable overview.

Please see the Alarm Intelligence Help Centre articles for more information.

Issues

• Resolved: Importing profiles incorrectly added as members to groups

Refinements & Optimisations

• Maps/Location: Optimised map focus to ensure the view remains stable while navigating through event history.

• Dashboard: Enhanced the 30-day alarm drill-down to ensure comprehensive data loading across the full reporting period.

• Device Testing: Improved SMS formatting for Device Test lines to ensure GPS coordinates are consistently presented as interactive links.

Enhancements

We've added support for USA (+1) mobile phone numbers to receive SMS verfication codes

Management Report: Improvements

We've implemented some updates to the Management Report aimed at improving its overall responsiveness.

You may notice a difference in loading times, particularly for subsequent views within the same day, and also a reduction in the instances of timeout errors.

Enhancements

• New: Emergency Contacts can now be included in Escalation Plans
• Updated: Real and Precautionary Incident Notifications enabled
• Added: Device Test Line column to Usage Report
• Added: GPS information available as SMS after using Device Test Line
• Updated: SMS confirmation from starting activities now comes from the activity SMS line
• Added: Alarm Trigger reason to the Alarm Audit Logs in the Closed Alarm Report

Refinements & Optimisations

• Team Broadcasts: Refined team deletion logic to ensure broadcast messages are only dispatched to active teams.

• Notifications: Enhanced validation messaging when updating phone numbers to ensure accurate escalation plan references.

• Map Display: Improved the accuracy of device battery status indicators on the Map page.

• Event History: Optimised the Map view to ensure event history loads seamlessly when switching between users.

• Device Controls: Refined the "Update Location" button interface for Standard Mobile devices to ensure consistent display.

• Alarm Reports: Enhanced the reliability of alarm report loading to ensure consistent data access.

• Date Filters: Optimised quarter date range filters within Alarm and Usage reports for improved precision.

• Access Control: Restored reporting group managers' ability to view alarm reports for their designated users.

• Escalation Management: Improved page persistence for Escalation Plans to ensure stability after a browser refresh.

• User Profiles: Refined height measurement validation to ensure seamless updates when using centimetres (cm).

API Changes

• Enhanced the Get Person by Identifier API for consistent data accuracy across user profile fields.

Enhancements:

Update to ensure reliable delivery of SMS app verification codes to all non-UK mobile numbers, addressing recent international changes in SMS handling.

Refinements & Optimisations

• Optimised Excel data validation for Team Manager columns to ensure seamless profile imports.

Team Broadcast

Team Broadcast functions as a simple, dedicated emergency communication platform that allows administrators to send real-time alerts and updates directly to employees' mobile devices via our lone worker apps.

Key Benefits and Features Include:

• Instant Mass Notifications: Send critical alerts as push notifications that can even override "Do Not Disturb" settings, ensuring messages are seen immediately.
• Tracked Acknowledgment: Administrators can track in Nexus when a message is received, read, and acknowledged, providing crucial visibility into who is aware of a situation and who may need further follow-up.
• Targeted Messaging: Send relevant information to specific individuals, teams, or groups, ensuring the right message reaches the right people without unnecessary alerts for others.
• Wide Reach: Ensure seamless communication with all necessary recipients, whether they are on-site, working remotely, or spread across multiple locations, eliminating communication gaps.
• Exceptional Ease of Use: Nexus admins can quickly compose and send messages, which appear clearly on users' lock screens, allowing for easy reading and acknowledgment within the Peoplesafe app.

Find out more:

•  
  • Product page
  • Help Centre for Administrators
  • Help Centre for Users

Enhancements - User Management

• Updated: New profile import template with improved instructions, duplicate conditional formatting and legacy columns removed
• Added: Code word column to profile import template
• Added: Team reference column to profile import template
• Added: Manager of columns to profile import template
• Added: Other vehicle make option in user profiles

Enhancements - Timers & Welfare Checks

• Added: Overdue Welfare Check Notification
• Added: SMS confirmation after starting Activity using the Activity phone line
• Updated: Activity Line pre-recorded audio has been improved
• Added: New timer closed status when a welfare check failed

Enhancements - Other

• Added: Account default Escalation plan removal
• Added: Search Teams and Groups by reference as well as by name
• Added: Job role and Job title added to the Usage Report export

Refinements & Optimisations

• Time Synchronisation: Optimised reporting data to account for BST changes, ensuring accurate time-stamped records throughout the year.

• Reporting Filters: Enhanced the performance of Dashboard and Management Reports to ensure data updates seamlessly when applying team or group filters.

• Data Accuracy: Refined device check-in logic to ensure singular, precise reporting for each event.

• Data Visualisation: Aligned the Dashboard User Summary with the appropriate filtered reports for a more intuitive navigation experience.

• Metrics: Improved the accuracy of total team counts to ensure precise filtering within the interface.

• Map Controls: Refined the date range selector on the Map view to ensure logical and consistent 'From' and 'To' parameters.

• Audit Logging: Enhanced the Audit Log to ensure all updates to user reference fields are consistently recorded.

• System Messaging: Improved the clarity of portal access messages to provide a more user-friendly experience.

• Interface Clarity: Refined the display terminology for device check-ins within the Memos and Timers panels for improved consistency.

API Changes

• Services API Timer documentation has been updated
• Create person end point now supports App Subscription Assignment
• Team & group end points now support assignment to groups
• New endpoint added to assign a person to one or multiple teams
• New endpoint added to assign a manager of one or multiple teams or groups

Refinements & Optimisations

• Optimised the App Subscriptions Assignment API to improve concurrency and handle high volumes of simultaneous requests.

Refinements & Optimisations

• Reporting: Synchronised reporting data with BST changes to ensure consistent time-stamped accuracy across all periods.

• Scheduled Reports: Enhanced the sorting logic for Scheduled Reports to ensure consistent organisation by the 'Created By' column.

• Timed Activities: Refined the activity reporting logic to ensure voice memos are appropriately categorised during timed sessions.

Enhancements

• Check In Timer Extension: Support has been added so that app users can extend their Check In timer for the day, without having to Check Out and back In.
• Alarm Response Instructions: up to five special instructions can now be added.
• Scheduled Report Name: emails will now include the name of each scheduled report in the subject of the email sent.

Refinements & Optimisations

• Activity Reporting: Optimised reporting performance by refining the default data range for activity reports.

• User Profiles: Enhanced international compatibility by enabling Italian area and county code support within user profiles.

• Device Monitoring: Improved the consistency of last known battery status updates within Nexus for more dependable monitoring.

Enhancements

• Yesterday Reporting: Reporting date ranges now include a "Yesterday" option, simplifying the selection of common timeframes.
• Incident Notification: Incident notification emails now display the time in 24 hour format.
• User Management API: PATCH endpoint has been added for Person objects, enabling partial data updates.
• Administrator Control: Profiles, Teams, and Groups to administrative users only for data created by an API integration.

Refinements & Optimisations

• Portal Access: Refined portal access messaging to provide clearer guidance during the app subscription assignment process.

• User Imports: Optimised the user upload process to ensure seamless updates for existing account profiles.

• Account Consistency: Enhanced app login communications to ensure portal account names are consistently up to date.

• Address Accuracy: Refined the formatting of what3words (w3w) addresses to ensure precise and standard presentation.

• Welfare Checks: Improved the transition logic for welfare checks to ensure the app maintains a correct status after late responses.

• Alert Continuity: Optimised welfare check sequencing to ensure consistent delivery of scheduled alerts following delayed responses.

Enhancements

Incident Notifications: a new feature that provides real-time email alerts, whenever an employee experiences a real or precautionary incident.

Read this article for more information.

Enhancements

• Escalation Contact Management: Alarm Response Admins can now directly create and manage Escalation Contact profiles within their teams, streamlining escalation plan management.
• User Upload Sheet Error Details: Detailed error information is now provided for each row during the user import process, enabling faster resolution of issues for large user onboards.
• Enhanced Welfare Checks: User activities will continue to run uninterrupted after events like failed welfare checks or duress alarms, ensuring ongoing user protection without the need for manual timer resets, find out more about this change in this article.
• Escalation Contact Privacy: Escalation contact numbers are now "masked" for non-administrators, safeguarding the privacy of personal numbers.
• Closed Alarm Report Access Control: Administrators can now control who has access to closed alarm reports, enhancing data security.
• Usage Report: The Usage Report Export now includes the serial number of the device currently assigned to each user, providing more granular data for analysis.
• User Management API: The Primary team for a user can now be set via API integration, improving automation and efficiency for system administrators.

Refinements & Optimisations

• Team Management: Refined team name validation during imports to support consistent naming conventions up to 80 characters.

• Reporting: Enhanced report exports to include User ID and Reference fields for more comprehensive data analysis.

• Vehicle Records: Standardised the character limits for Vehicle Registration and Model fields to ensure data consistency.

• Team Page: Optimised the Team page display to ensure all metrics and identifiers are presented with consistent accuracy.

• Accessibility: Enhanced the responsiveness of profile deletion confirmations to ensure optimal readability across all device screen sizes.

Enhancements

• Device Allocation to Teams: you can easily assign devices to specific teams giving you more control and flexibility over how you manage your devices.
• Alarm Response Info Search: You can now quickly find what you need within the Alarm Response Information section.
• Alarm Report Deletion: You are now able to remove Alarm Reports
• Device Configuration: Added a label that clearly states when a device does not have automatic tracking location tracking enabled in the Device Details page.
• Peoplesafe App Integration: Nexus will start receiving up-to-date App version information from the Peoplesafe App after the next app releases are published.

More information about the new features in this release can be found in this article.

Refinements & Optimisations

• Device Monitoring: Enhanced firmware status synchronisation within Nexus to ensure all device versions are consistently up to date.

• Data Exports: Optimised the Apps page export to include comprehensive team information for all records.

• User Data: Refined import logic to ensure height measurements are accurately processed and displayed within user profiles.

• Account Administration: Streamlined the archiving process to ensure managers are automatically returned to the People page for improved workflow continuity.

• Change Requests: Updated the confirmation messaging for deleting change requests to provide clearer and more accurate guidance.

• Usage Reporting: Refined the monthly usage dashboard to ensure a seamless transition to the detailed usage report.

Enhancements

• Devices & Apps Report: The name has been adjusted to Devices & Phones, to clarify its purpose.
• Team and Group Names: The character limit for team and group names has been increased to 80 characters.
• Devices & Apps Pages: Teams information has been added to provide more context.
• Usage Report: The "Usage %" column has been renamed to "Daily Active Rate" to better reflect the metric it represents.

Refinements & Optimisations

• User Profiles: Enhanced the profile deletion process to ensure seamless handling of all character types.

• Audit Logging: Improved the accuracy of the Audit Log for standard mobile phone assignments to provide consistent data records.

• Team Management: Refined team deletion logic to ensure Reporting Groups are automatically updated and kept current.

• System Settings: Updated the guidance tooltips in the Device Timer section to more precisely reflect the available configuration options.

• Device Events: Optimised the 4G ID Badge GPS events to ensure timestamps are accurately adjusted for the local timezone.

• Scheduled Reporting: Enhanced the reliability of scheduled reports to ensure delivery and timestamps remain synchronised with the correct timezone.

Enhancements

• Enhanced Escalation Plans: now include a clear label indicating the type of phone number selected.
• Enhanced App and Phone Export: A new Excel export has been added to the Apps & Phones page. The Excel file download provides a detailed Excel report of all assigned app subscriptions.

More information about the new features in this release can be found in this article.

Refinements & Optimisations

• Location Services: Enhanced GPS data filtering for SPOT devices to ensure only valid coordinates are recorded.

• Data Exports: Optimised the People report to ensure exported data consistently reflects all applied filters.

• Scheduled Reporting: Improved the resilience of scheduled report delivery by automatically handling formatting within the email recipient fields.

• Welfare Checks: Refined the logic for Standard Mobile devices to ensure welfare check prompts are delivered according to the correct device configuration.

Enhancements

• Services API: manage users check-ins and timed activities via API integration with workforce management solutions.
• Geotab Marketplace: Peoplesafe is joining the Geotab Marketplace, expanding vehicle fleet management options with our robust lone worker safety solution.
• People Report: Job Titles have been incorporated into the People Report, visible both on-screen and when exported
• Locked Profile Filter: "Is Locked" filter is now available in the People page & People Report, enabling administrators to identify and unlock locked accounts quickly.
• Login errors: error messages have been refined to be more helpful.
• A new Risk Profile: Lone Traveller, has been added to support Travelsafe and that signals to the ARC when someone is likely to be travelling alone.

Refinements & Optimisations

• Account Access: Enhanced the mobile app to support seamless switching between multiple accounts and ensured precise user data retrieval during SSO login.

• Security & Authentication: Refined profile update logic for users utilising phone-based 2FA to ensure consistent account management.

• Management Controls: Restored the ability for reporting group managers to assign and update app licences for their designated users.

• Profile Attributes: Improved the validation of user reference fields and demographic data to ensure seamless updates and accurate record-keeping.

• Management Reports: Synchronised the Product Summary data between the Dashboard and Management Reports for consistent oversight.

• Alarm Visibility: Restored full data visibility within the Alarms report for users with the manager role.

• Data Visualisation: Enhanced the Device report charts to ensure they precisely reflect all applied filters.

• Audit Logging: Improved the accuracy of the Audit Log to ensure all system events are recorded with high-fidelity data.

• App Subscriptions: Optimised the app assignment process to ensure stable performance and more intuitive handling of contact data.

• International Validation: Refined phone number validation to support a broader range of international formats, including Irish mobile numbers.

• Location Services: Enhanced GPS data processing to ensure accurate location display across the platform.