Enhancements

• New: Emergency Contacts can now be included in Escalation Plans
• Updated: Real and Precautionary Incident Notifications enabled
• Added: Device Test Line column to Usage Report
• Added: GPS information available as SMS after using Device Test Line
• Updated: SMS confirmation from starting activities now comes from the activity SMS line

Issues

• Fixed: Team Broadcast messages are sent when Team is deleted
• Fixed: Error when updating a persons phone number is referring to an escalation plan that does not exist (caused by renaming the plan).
• Fixed: On Map page device battery % not displaying correctly
• Fixed: Map event history not loading when switching between users
• Fixed: Small number of Alarm Reports failing to load correctly
• Fixed: Quarter date range filters not working correctly on Alarm and Usage reports
• Fixed: Reporting Group managers unable to view alarm reports for their users
• Fixed: Escalation Plan page failing to load after refreshing the browser
• Fixed: Update location button displaying incorrect for Standard Mobile devices
• Fixed: Error when updating users height using cm

• Fixed: Get Person by Identifier endpoint returns wrong DOB

Enhancements:

• Update to ensure reliable delivery of SMS app verification codes to all non-UK mobile numbers, addressing recent international changes in SMS handling.

Issues

• Resolved: Profile import spreadsheet Team Manager columns have incorrect data validation in Excel.

Team Broadcast

Team Broadcast functions as a simple, dedicated emergency communication platform that allows administrators to send real-time alerts and updates directly to employees' mobile devices via our lone worker apps.

Key Benefits and Features Include:

• Instant Mass Notifications: Send critical alerts as push notifications that can even override "Do Not Disturb" settings, ensuring messages are seen immediately.
• Tracked Acknowledgment: Administrators can track in Nexus when a message is received, read, and acknowledged, providing crucial visibility into who is aware of a situation and who may need further follow-up.
• Targeted Messaging: Send relevant information to specific individuals, teams, or groups, ensuring the right message reaches the right people without unnecessary alerts for others.
• Wide Reach: Ensure seamless communication with all necessary recipients, whether they are on-site, working remotely, or spread across multiple locations, eliminating communication gaps.
• Exceptional Ease of Use: Nexus admins can quickly compose and send messages, which appear clearly on users' lock screens, allowing for easy reading and acknowledgment within the Peoplesafe app.

Find out more:

• Product page
• Help Centre for Administrators
• Help Centre for Users

Enhancements - User Management

• Updated: New profile import template with improved instructions, duplicate conditional formatting and legacy columns removed
• Added: Code word column to profile import template
• Added: Team reference column to profile import template
• Added: Manager of columns to profile import template
• Added: Other vehicle make option in user profiles

Enhancements - Timers & Welfare Checks

• Added: Overdue Welfare Check Notification
• Added: SMS confirmation after starting Activity using the Activity phone line
• Updated: Activity Line pre-recorded audio has been improved
• Added: New timer closed status when a welfare check failed

Enhancements - Other

• Added: Account default Escalation plan removal
• Added: Search Teams and Groups by reference as well as by name
• Added: Job role and Job title added to the Usage Report export

Issues

• Resolved: Reporting Data Not Adjusted for BST Clock Change
• Resolved: Possible to set the date 'From:' later than the date 'To:' on the Map view
• Resolved: User Summary Donut on the Dashboard leads to wrong filtered report
• Resolved: Two Check Ins reported for a devices incorrectly
• Resolved: Reports on dashboard/management reports not updating when using team/group filters
• Resolved: Team count total number not being filtered correctly
• Resolved: No portal access error message displayed user GUID
• Resolved: Changes to user reference field are not stored in the Audit Log
• Resolved: Incorrect type displayed on Memos and timers panel for device check ins

API Changes

• Services API Timer documentation has been updated
• Create person end point now supports App Subscription Assignment
• Team & group end points now support assignment to groups
• New endpoint added to assign a person to one or multiple teams
• New endpoint added to assign a manager of one or multiple teams or groups

Issues

• Resolved: App Subscriptions Assignment API conflict erroring due to too many multiple simultaneous requests.

Issues

• Resolved: Reporting Data Not Adjusted for BST Clock Change
• Resolved: Scheduled Reports not sorting correctly by Created By column
• Resolved: Voice memo being reported when doing timed activity

Enhancements

• Check In Timer Extension: Support has been added so that app users can extend their Check In timer for the day, without having to Check Out and back In.
• Alarm Response Instructions: up to five special instructions can now be added.
• Scheduled Report Name: emails will now include the name of each scheduled report in the subject of the email sent.

Issues

• Activity report data being limited to 14 days of data has been reinstated to improve reporting performance.
• Italian area/county codes can now be added correctly to users profiles.
• Last known battery should now update more reliably in Nexus.

Enhancements

• Yesterday Reporting: Reporting date ranges now include a "Yesterday" option, simplifying the selection of common timeframes.
• Incident Notification: Incident notification emails now display the time in 24 hour format.
• User Management API: PATCH endpoint has been added for Person objects, enabling partial data updates.
• Administrator Control: Profiles, Teams, and Groups to administrative users only for data created by an API integration.

Issues

• Portal access error message has been refined to provide clearer guidance when assigning app subscriptions to end users.
• Resolved an issue causing errors when uploading existing users into the same account.
• Corrected a formatting error resulting in missing spaces after colons in w3w addresses.
• Fixed a bug causing app login emails to display outdated portal account names.
• Addressed an issue where late "No" responses to welfare checks caused the app to become stuck in an overrun state.
• Fixed a bug where the next welfare check would not be sent after a delayed response to a previous check.

Enhancements

Incident Notifications: a new feature that provides real-time email alerts, whenever an employee experiences a real or precautionary incident.

Read this article for more information.

Enhancements

• Escalation Contact Management: Alarm Response Admins can now directly create and manage Escalation Contact profiles within their teams, streamlining escalation plan management.
• User Upload Sheet Error Details: Detailed error information is now provided for each row during the user import process, enabling faster resolution of issues for large user onboards.
• Enhanced Welfare Checks: User activities will continue to run uninterrupted after events like failed welfare checks or duress alarms, ensuring ongoing user protection without the need for manual timer resets, find out more about this change in this article.
• Escalation Contact Privacy: Escalation contact numbers are now "masked" for non-administrators, safeguarding the privacy of personal numbers.
• Closed Alarm Report Access Control: Administrators can now control who has access to closed alarm reports, enhancing data security.
• Usage Report: The Usage Report Export now includes the serial number of the device currently assigned to each user, providing more granular data for analysis.
• User Management API: The Primary team for a user can now be set via API integration, improving automation and efficiency for system administrators.

Issues

• Team names now correctly validated up to 80 characters during imports.
• Resolved an issue where "NaN" was incorrectly displayed on the Team page.
• User ID/Reference is now included in report exports.
• Improved the scaling of the delete profile confirmation text for better readability across different screen sizes.
• Implemented a 50-character limit for Vehicle Registration and Model fields.

Enhancements

• Device Allocation to Teams: you can easily assign devices to specific teams giving you more control and flexibility over how you manage your devices.
• Alarm Response Info Search: You can now quickly find what you need within the Alarm Response Information section.
• Alarm Report Deletion: You are now able to remove Alarm Reports
• Device Configuration: Added a label that clearly states when a device does not have automatic tracking location tracking enabled in the Device Details page.
• Peoplesafe App Integration: Nexus will start receiving up-to-date App version information from the Peoplesafe App after the next app releases are published.

More information about the new features in this release can be found in this article.

Issues

• Resolved an issue where the firmware version for some devices devices was not updating correctly in Nexus.
• Fixed a bug where team information was missing from the Apps page export.
• Corrected the confirmation text for deleting change requests.
• Ensured managers are redirected to the People page after archiving a person.
• Fixed an issue where a height of '0' was displayed incorrectly upon import.
• Corrected the behaviour of the Monthly usage bar, ensuring it now redirects to the usage report.

Enhancements

• Devices & Apps Report: The name has been adjusted to Devices & Phones, to clarify its purpose.
• Team and Group Names: The character limit for team and group names has been increased to 80 characters.
• Devices & Apps Pages: Teams information has been added to provide more context.
• Usage Report: The "Usage %" column has been renamed to "Daily Active Rate" to better reflect the metric it represents.

Issues

• Profiles with non-alphanumeric characters can now be deleted successfully.
• The tooltip in the Settings > Device Timer section has been updated to accurately reflect the allowed settings.
• Scheduled reports are now running in the correct timezone.
• The Audit Log is now displaying correct information for standard mobile phone assignments.
• Deleting a team no longer leaves it in the Reporting Group.
• The 4G ID Badge GPS acquired event is now displaying timezone adjusted timestamps.

Enhancements

• Enhanced Escalation Plans: now include a clear label indicating the type of phone number selected.
• Enhanced App and Phone Export: A new Excel export has been added to the Apps & Phones page. The Excel file download provides a detailed Excel report of all assigned app subscriptions.

More information about the new features in this release can be found in this article.

Issues

• Invalid -9999,-9999 GPS coordinates reported by certain SPOT devices are now ignored.
• A bug that caused Welfare Checks to be offered incorrectly on Standard Mobile has been fixed.
• The People report now exports correctly even when filters are applied.
• Scheduled Reports with invalid spaces in email addresses will now be sent successfully.

Enhancements

• Services API: manage users check-ins and timed activities via API integration with workforce management solutions.

• Geotab Marketplace: Peoplesafe is joining the Geotab Marketplace, expanding vehicle fleet management options with our robust lone worker safety solution.

• People Report: Job Titles have been incorporated into the People Report, visible both on-screen and when exported
• Locked Profile Filter: "Is Locked" filter is now available in the People page & People Report, enabling administrators to identify and unlock locked accounts quickly.
• Login errors: error messages have been refined to be more helpful.
• A new Risk Profile: Lone Traveller, has been added to support Travelsafe and that signals to the ARC when someone is likely to be travelling alone.

Issues

• Managers can now view data on the Alarms report.
• Product Summary discrepancies between the Dashboard and Management Report have been resolved.
• The Device report charts now accurately reflect the filters that are applied.
• The People report export now displays the correct profile status when a profile is locked
• Incorrect escalation contact lists, limitations on profile updates when using phone for 2FA, and difficulties removing user references has been resolved.
• Issue with logging into multiple accounts on the mobile app and incorrect user details being picked up during SSO login has been resolved.
• Incorrect audit log information, inability to assign or update app licenses for reporting group managers, and errors in displaying GPS location has been resolved.
• Unexpected errors when assigning apps, incorrect handling of invalid phone numbers, and issues with the ARI icon has been resolved.
• Incorrect phone validation for some Irish and incorrect sex has been resolved.