Applies to: Admins · Managers · Users · Peoplesafe app
Answers to common questions about the upcoming Peoplesafe app update, including what is changing, what stays the same and what you need to do. Select a question to see the answer.
About the refresh
What is changing?
We are refreshing the Peoplesafe app to provide a clearer and more consistent experience. The update will include an updated design and clearer terminology. We will publish confirmed screenshots and a detailed change guide before rollout.
Why is Peoplesafe making this change?
The refresh is intended to make everyday safety actions clearer and easier to understand, using feedback from customers and users. It also supports a more consistent Peoplesafe experience across the app and Nexus.
When will the refreshed app be available?
We are planning to roll out the refreshed app in mid-January, but the deployment window is not yet confirmed. We will confirm it once final testing and launch approval are complete. If app-store delivery is phased, users may receive the update at different times.
Protection and service continuity
Is the ARC service or Nexus portal changing?
This is an app user interface and terminology change, it will be reflected in Nexus but not affect the ARC. Some device users will hear updated terminology on call buttons, for terminology changes, click here.
Will alarm handling or our escalation procedures change?
Alarm escalations will continue as they are today. This is just a change to the app user interface (UI) to make the use of the app even easier.
Will there be any interruption to service?
There won't be any interruption to the service and you will be able to continue to raise alarms and set your usual timed alarms and checks as normal.
Are our contract, pricing or service levels changing?
There will be no change to your contracts, pricing or service levels. This is a technology improvement that we are delivering to all customers who use our apps.
What customers and users need to do
Do users need to install a new app?
No. Users will just need to update their existing Peoplesafe app, rather than install a new app. To receive the upgraded interface, open your phone's app store and select 'Update'.
If your organisation manages work phones through a mobile device management (MDM) system, you may need to ask your IT team to update the app and distribute it to users' phones.
Will users need to sign in again?
No. Users will stay signed in when they update the app.
What should users do before rollout?
Users do not need to take any action at this stage. Before rollout, Peoplesafe will provide a Quick Start Guide and instructions explaining how to update the app and use the new interface.
Will users need training?
The refreshed app is intended to be straightforward to use. Peoplesafe will update existing training materials and provide specific guidance for transitioning from the old to the upgraded version, so all Peoplesafe users, Managers and Administrators can familiarise themselves with the changes.
Peoplesafe will provide a short video, Quick Start Guide and customer webinar, so administrators and users can familiarise themselves with the changes.
Can customers communicate the change to their own users?
Yes. Peoplesafe will provide a forwardable end-user email, a short overview, downloadable guidance and webinar information. These materials should be used once the rollout window and user action are confirmed.
Yes, please communicate with your users before January, when the app upgrade will be available. Peoplesafe will provide a forwardable end-user email with supporting guidance materials.
Devices, IT and mobile device management
What if our organisation manages apps through MDM?
Your IT or mobile-device team can access the upgraded application within the app store and update the app for all users when you are ready. The app update will be available from mid-January and Peoplesafe will send confirmation that the update is available for MDM managers to initiate the update for all users.
Which operating systems and devices will be supported?
The app update will be for both iOS and Android.
Will the update require new app permissions?
No, the application will require the same permissions both pre and post update. Read this article to understand our app permissions in more detail.
Will iOS and Android receive the refresh at the same time?
Yes. The update will be released on iOS and Android at the same time. We will include steps on refreshing the app from your device's app store at the time of release.
Will integrations, SSO or customer configuration be affected?
- Single Sign On (SSO): Users will still be able to sign into Nexus and the app using SSO.
- API Integrations: These will be unaffected
- Configuration & Settings: These will be unaffected
- Reports: These will be unaffected
Terminology and app experience
Which terms are changing?
The final terminology guide will be published before rollout. This includes clearer, more consistent labels across the app and Nexus. Only terms included in the approved guide should be used in customer training and internal materials. Read more here.
| Old Term | New Term |
|---|---|
| Welfare Check | Check In |
| Check in/Out Timer | Session Timer |
| Timed Activity | Activity Timer |
Will the app's main safety functions be in the same place?
The safety functions are relocating slightly, with the SOS button still being central but at the bottom of the app's main screen. The settings will remain in the top right and users can choose which additional features to appear on the main screen, which will now be in vertical tiles rather than surrounding the SOS button.
Will customer administrators need to change any settings in Nexus?
No changes in Nexus will be required.
Will existing user and account information be retained?
Yes, the app upgrade is a simple update, and all user information in Nexus is retained.
Support and further information
Where can customers see the latest information?
We will shortly publish a landing page containing all of the information regarding the change and any useful documents on the new app interface.
Will Peoplesafe run webinars?
Yes. Peoplesafe plans separate briefings for customer administrators and managers, with technical information for IT/MDM owners and practical guidance for end users. Registration details will be published on the app refresh page.
What support will be available during rollout?
Customers will have access to updated Help Centre guidance, Quick Start materials, webinars and the existing Peoplesafe support route.
Related articles
- Peoplesafe App Update – January 2027
- What's changing: feature names in the Peoplesafe app
- App: Quick Set Up Guide