Peoplesafe App Update – Coming in early 2027
Applies to: Admins · Managers · Peoplesafe app users
We’re updating the Peoplesafe app with a new look and feel and some clearer feature names. This article explains what’s changing, what stays the same, and what you need to do now.
Why we’re making this change
We’ve listened to customer feedback. We want our services to be as easy as possible to use, so we’re upgrading how the app works, how it looks and what some features are called.
What’s changing
- The look of the app. The design and layout of the app are being refreshed.
- Some feature names. We’re renaming some features so their names are clearer.
What’s not changing
Your service stays the same. These are not changing:
- Alarm handling
- Our Alarm Receiving Centre (ARC)
- Your escalation procedures
What you need to do
- Tell your users about the update. Let them know that changes to the app are coming soon.
- Talk to your IT team if you use an MDM tool. If you manage devices with a Mobile Device Management (MDM) tool and want to phase the rollout of the new app versions, ask your IT team to start planning now.
What happens next
Over the coming months we’ll be in touch regularly with:
- Webinars
- Guides
- Other updates you can share with your teams and users
We’ll update this article as more details are confirmed.