What is a Device Test?
The device test feature allows you to check the functionality of your device. It ensures that the microphone and speaker are working correctly, and verifies that the device is connected to a mobile network and GPS is functioning properly.
The test simulates the key steps of raising an alarm, so you can be confident that your device will work in an emergency.
Note: There is no need to test the SOS button as part of this process.
When should I test my device?
You should complete a device test in the following scenarios:
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First-time Use: If you’re using the device for the first time or for the first time in a long time, please complete a test.
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Regular Testing: For best practice, we recommend testing your device at least once a quarter or once a month.
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Testing a Fault: If you notice that the device’s lights aren’t flashing as expected, or if you suspect another issue, complete a device test to confirm its functionality.
How to test your device
Step 1: Access the Test Line
- Locate the Test Button: Usually this is Call Button 2. Check your device’s button guide to confirm.
- Press and Hold: Hold the button for 4 seconds.
Step 2: Record and Playback
- You’ll hear:
“Hello, you have reached our device test line. Please record a test message after the tone.” - Record your message.
- Then you’ll hear:
“Please now listen to your recording.”
Your message will be played back. - Finally:
“Your device audio test is complete. If you heard your message played back, your device is connected and working.”
Step 3: Test GPS Location
- You’ll hear:
“To test the GPS, press the power position button to log a manual position within 30 seconds and we’ll text you the location.” - Press the Power Button to log your location.
- Check for a text message showing your location.
What should I do if the test is not successful?
Unsuccessful Audio Test
If the audio test does not succeed (e.g., you don’t hear the playback), contact our Customer Support team. They will perform remote testing, assess the device, and either reconfigure or replace it as needed.
Unsuccessful GPS Test
If you do not receive the SMS message with your location please ask your administrator to confirm that your mobile phone number is assigned as the Primary Contact number on your profile.
If the correct mobile phone number is assigned as the Primary Contact number on your profile, please carry out the following steps:
- Save the Peoplesafe SMS number, 447700170520 as a contact on your phone.
- Send "START" to the Peoplesafe SMS service, 447700170520, to ensure your phone number is allowed to receive SMS messages from us.
If your location is incorrect, first see Why is my device showing an incorrect location?, for further assistance contact our Customer Support team.