This page provides answers to common questions administrators may have regarding the Team Broadcast feature in Nexus.
What is Team Broadcast and when should I use it?
Team Broadcast is a mass notification tool that allows you to send critical information via push notifications to Peoplesafe app users (Pro and SOS subscriptions). You should use Team Broadcast to communicate important updates, safety alerts, urgent instructions, and other time-sensitive information that requires broad and immediate dissemination to specific individuals, teams, or groups.
When should I use Team Broadcast?
Use Team Broadcast for situations such as: * Announcing critical safety updates or hazards. * Providing urgent instructions during an incident or event. * Sharing important operational changes that affect a large number of users. * Delivering timely reminders or alerts related to health and safety protocols. * Communicating essential information that requires users to take immediate action or be aware of a situation.
How long will the system attempt delivery for?
The system has a "time to live" of 7 days for each notification attempt. If a user's device is offline or unable to receive the notification initially, the system will continue to attempt delivery for up to seven days. After this period, if the notification has not been delivered, it will be considered failed for that recipient.
Can I include hyperlinks in my Team Broadcast messages?
No, the current version of Team Broadcast does not support the inclusion of clickable hyperlinks within the message details. Additionally, users cannot copy text from the notification. If you need to share links or detailed documents, consider alternative methods of communication in conjunction with the broadcast message.
What happens if a user has not granted the Peoplesafe app permission to override "Do Not Disturb" settings on their phone?
If a notification is sent with Critical priority, the system will attempt to bypass "Do Not Disturb" mode. However, if the user has explicitly denied the Peoplesafe app the necessary permissions in their device settings, the critical notification will not override their "Do Not Disturb" preferences. In such cases, the notification will be delivered according to the user's standard notification settings, potentially silently or delayed. It is important to advise users during onboarding to allow critical alerts from the Peoplesafe app to ensure they receive urgent communications.
Can I resend or "repush" a notification to recipients who initially failed to receive it?
No, the system does not offer a "repush" functionality for failed recipients. If you need to ensure those users receive the information, you will need to compose and send a new notification. You can review the recipient status on the original notification to identify those who did not receive it.
How long does it typically take to send a Team Broadcast to a large number of recipients?
The system sends notifications in batches to manage the delivery process efficiently. The time it takes to reach all recipients can vary depending on the total number of users, their device connectivity, and the load on the push notification services. You can monitor the progress of your broadcast on the Notification page, which provides real-time updates on delivery status.
How do I correct a mistake after sending a Team Broadcast notification?
Once a Team Broadcast notification has been sent, it cannot be edited or recalled. Therefore, it is crucial to carefully review and double-check all content and recipient selections before sending. If you find a mistake after sending, you will need to compose and send a new, corrected notification.
Can I clone or duplicate a previous Team Broadcast message to use as a template?
No, the current version of Team Broadcast does not have a direct "clone" or "duplicate" functionality for previous messages. If you need to send a similar message, you will need to create a new notification and manually enter the content. You can refer to your sent notifications for the text of previous broadcasts.
Can I schedule a Team Broadcast notification to be sent at a specific date and time in the future?
No, the current version of Team Broadcast does not directly support scheduling notifications for future delivery. Messages are sent immediately when you click the "Send" button. 1 However, you can utilise the "Save as Draft" feature to compose your notification in advance and then manually send it at your desired time. This allows you to prepare your message ahead of time and have it ready for immediate dispatch when needed.
Can I create automated workflows or integrations to automatically generate and deliver Team Broadcast messages based on certain triggers?
No, the current version of Team Broadcast does not offer built-in automation or integration capabilities for automatically generating and sending messages. All broadcasts must be manually composed and sent by an administrator through the Nexus interface.
Does Team Broadcast work with devices using Roamsafe eSIMs?
Yes. Roamsafe eSIMs are specifically designed to ensure users can receive critical Peoplesafe notifications, including Team Broadcast messages, even when roaming. As Team Broadcast relies on a data connection to deliver push notifications, a Roamsafe eSIM, when active and providing that connection, will enable users to receive these important alerts.
Can I see a history of the content of the messages I've sent previously?
Yes, the Notifications page displays a list of all sent notifications. You can click on a sent notification to view its details, including the original title, summary, and full message content in the read-only section at the bottom of the Review Sent Messages page.
If a user is part of multiple teams or groups that I select, will they receive the notification multiple times?
No, the system is designed to prevent duplicate notifications. If a user is a member of multiple selected teams or groups, they will only receive the Team Broadcast message once.
Are there any formatting options for the message details (e.g., bold text, bullet points)?
The current version of Team Broadcast supports plain text for the message details. Rich text formatting options like bold text or bullet points are not currently available. Keep your message concise and easy to read.
What happens if a user has closed the Peoplesafe app on their phone? Will they still receive Team Broadcast notifications?
Yes. Team Broadcast notifications are delivered via push notification services provided by Apple (for iOS) and Google (for Android). These services operate at the operating system level, independent of whether the app is currently open or running in the foreground. As long as the user's device is connected to the internet (via Wi-Fi or mobile data) and they have allowed the Peoplesafe app to receive notifications, they should still receive the title and summary of the Team Broadcast message as a push notification, even if the app is closed. Tapping on the notification will then open the Peoplesafe app and allow them to view the full details.
What happens if a user has not yet logged into the Peoplesafe app on their new device? Will they receive Team Broadcast notifications?
No. A user needs to have logged into the Peoplesafe app at least once on their device for the app to register with the device's push notification services. Until the initial login is completed, the app cannot receive push notifications, including Team Broadcast messages. Administrators should ensure users complete the app login process as part of their onboarding.
What happens if a user has deleted the Peoplesafe app from their phone? Will they still receive Team Broadcast notifications?
No. If a user has deleted the Peoplesafe app from their device, the app is no longer registered to receive push notifications. Therefore, they will not receive any Team Broadcast messages. If a user reinstalls the app, they will need to log in again to re-register for push notifications.
Can users who do not have the Peoplesafe app installed on their devices receive Team Broadcast notifications?
No. Team Broadcast is specifically designed to send push notifications to users who have the Peoplesafe app (Pro or SOS subscription) installed on their mobile devices. The notifications are delivered through Apple's (iOS) or Google's (Android) push notification services, which require the app to be present on the device and registered for notifications. 1 Users without the Peoplesafe app will not receive these broadcasts. Communication to these users would need to occur through alternative channels (e.g., email, SMS, verbal communication).