Here are some common questions you might have about Team Broadcast:
What is Team Broadcast and why is my H&S Administrator using it?
Team Broadcast is a way for your H&S Administrators to quickly send important safety updates, alerts, and other critical information directly to your Peoplesafe app. They use it to keep you informed and safe.
What's the difference between a normal and a critical Team Broadcast notification?
Normal priority notifications will follow your phone's standard notification settings. Critical priority notifications are used for urgent safety information and are designed to override your phone's "Do Not Disturb" settings (if you have allowed Peoplesafe to do so).
What if I have "Do Not Disturb" enabled on my phone? Will I still get critical alerts?
If a notification is sent as "Critical," it will attempt to bypass your "Do Not Disturb" settings. However, you need to have granted the Peoplesafe app permission to override these settings in your phone's notification preferences for this to work. Make sure you've allowed Critical Alerts for the Peoplesafe app.
What if I accidentally dismiss a Team Broadcast notification without reading it?
You can always find the full message within the Peoplesafe app by tapping the Messages icon. Unread messages will be highlighted.
What does it mean to "acknowledge" a message?
Acknowledging a message is a way to confirm to the H&S Administrator that you have not only read the message but also understood its content. If an "Acknowledge" button is present, please tap it after reading and understanding the message.
I set a reminder for a message. Will it keep reminding me until I read it?
No, the app will remind you once at the time interval you select (30 minutes, 1 hour, 2 hours, or 4 hours) . If you do not open and read the full message after the reminder, you will not receive further automatic reminders for that specific broadcast.
Does Team Broadcast work if I'm using the Peoplesafe app on a Roamsafe eSIM?
Yes, as long as your device has an active data connection through the Roamsafe eSIM, you will be able to receive Team Broadcast notifications.
What if I haven't logged into the Peoplesafe app yet on my new phone? Will I get Team Broadcast messages?
No, you need to log into the Peoplesafe app at least once for your device to be able to receive push notifications, including Team Broadcast messages.
What if I delete the Peoplesafe app from my phone? Will I still receive Team Broadcast messages?
No, if the app is deleted, your device will no longer be able to receive push notifications for Peoplesafe, including Team Broadcast messages.
Can users who do not have the Peoplesafe app installed on their devices receive Team Broadcast notifications?
No, Team Broadcast messages can only be received through the Peoplesafe app.