Implementation is the most crucial stage in ensuring all employees, managers and service users adopt the product and services to be fully protected by Peoplesafe. Clients who have followed this process see adoption of personal safety products between 70-100% within the first 30 days.
- Meghan Sproul - Customer Implementation Manager
Please note that steps 2-5 can only be completed by an administrator and you must complete all required steps marked with ** to be operational.
Step 1: Logging Into Nexus
Once your order has been processed, you will receive an email from Peoplesafe granting you access to your account within Nexus. Please follow the link provided to create your password and log into the system for the first time.
Step 2: Creating Profiles** & Teams
You can choose to add people manually or import people in bulk to Nexus, we recommend importing people, as this will also automatically create teams and assign app subscriptions when imported reducing your effort in setting up the account.
Please follow the guidance for which way you are uploading users to Nexus. Please see the Adding People to Nexus eBook for further information.
When you add people to Nexus, if you enable portal access or assign an app - automated emails will be sent to the person with access.
Step 3: Creating Escalation Plans**
It is crucial you create a clear escalation plan that the Alarm Receiving Centre can follow. It is our recommendation to keep the escalation plans simple and effective that fit all teams.
Please read the Escalation Contacts & Plans eBook for further information.
Video Guidance can be found via this link.
Step 4: Creating Alarm Response Plans
Please read the Alarm Response eBook for further information.
If you require a unique alarm response set up please follow this link for further guidance.
Step 5: Assigning Team Managers
If your team managers require oversight of their teams data and usage, you need to assign their profile to the team within Nexus.
Video Guidance can be found via this link (Time 1:26).
Step 6: Assigning Assets**
Devices
Your order will be processed and your chosen devices will be configured with the agreed settings and added to your account within Nexus – these should be visible when you first log in.
The devices will be shipped via Royal Mail or DHL and tracking notifications will be sent to the contact within the order.
You must assign the devices to user profiles prior to use. Assigning the device to the profile allows our Alarm Receiving Centre to know who has raised the alarm.
Video Guidance can be found via this link.
Applications
As soon as you add an application user onto Nexus, they will receive an email to set up a password to the system – this will also be their login to the application.
Video Guidance on assigning an application can be found via this link.
Please note – if you have used the bulk upload tool, applications will be automatically allocated.
The application can be accessed via the below links:
ANDROID APP
APPLE APP
Please see the Adding People to Nexus eBook for further information.Step 3: Creating Escalation Plans
It is crucial you create a clear escalation plan that the Alarm Receiving Centre can follow. It is our recommendation to keep the escalation plans simple and effective that fit all teams.
Please read the Escalation Contacts & Plans eBook for further information.
Video Guidance can be found via this link.
Step 4: Creating Alarm Response Plans
This step can be completed by an Administrator only.
Please read the Alarm Response eBook for further information.
If you require a unique alarm response set up please follow this link for further guidance.
Step 3: Creating Escalation Plans
This step can be completed by an Administrator only.
It is crucial you create a clear escalation plan that the Alarm Receiving Centre can follow. It is our recommendation to keep the escalation plans simple and effective that fit all teams.
Please read the Escalation Contacts & Plans eBook for further information.
Video Guidance can be found via this link.
Step 4: Creating Alarm Response Plans
This step can be completed by an Administrator only.
Please read the Alarm Response eBook for further information.
If you require a unique alarm response set up please follow this link for further guidance.
Step 5: Assigning Team Managers
This step can be completed by an Administrator only.
If your team managers require oversight of their teams data and usage, you need to assign their profile to the team within Nexus.
Video Guidance can be found via this link (Time 1:26).
Step 6: Assigning Assets
This step can be completed by an Administrator or Allocated Team Manager.
Devices
Your order will be processed and your chosen devices will be configured with the agreed settings and added onto your account within Nexus – these should be visible when you first login.
The devices will be shipped via Royal Mail or DHL and tracking notifications will be sent to the contact within the order.
You must assign the devices to user profiles prior to use. Assigning the device to the profile allows our Alarm Receiving Centre to know who has raised the alarm.
Video Guidance can be found via this link.
Step 3: Creating Escalation Plans
This step can be completed by an Administrator only.
It is crucial you create a clear escalation plan that the Alarm Receiving Centre can follow. It is our recommendation to keep the escalation plans simple and effective that fit all teams.
Please read the Escalation Contacts & Plans eBook for further information.
Video Guidance can be found via this link.
Step 4: Creating Alarm Response Plans
This step can be completed by an Administrator only.
Please read the Alarm Response eBook for further information.
If you require a unique alarm response set up please follow this link for further guidance.
Step 5: Assigning Team Managers
This step can be completed by an Administrator only.
If your team managers require oversight of their teams data and usage, you need to assign their profile to the team within Nexus.
Video Guidance can be found via this link (Time 1:26).
Step 6: Assigning Assets
This step can be completed by an Administrator or Allocated Team Manager.
Devices
Your order will be processed and your chosen devices will be configured with the agreed settings and added onto your account within Nexus – these should be visible when you first login.
The devices will be shipped via Royal Mail or DHL and tracking notifications will be sent to the contact within the order.
You must assign the devices to user profiles prior to use. Assigning the device to the profile allows our Alarm Receiving Centre to know who has raised the alarm.
Video Guidance can be found via this link.