Communication Plans for End Users

Communications to end users should focus on ensuring they understand the purpose and use of Peoplesafe products, as well as the support available to them.

Key Recommendations:

• Consistent Drip-Feeding: Regularly communicate key messages to keep the Peoplesafe products top of mind and ensure ongoing engagement.
• Customization: Tailor communications to different groups (end users vs. managers) to address their specific needs and responsibilities.
• Utilize Multiple Channels: Use a variety of communication channels, including email, intranet posts, and in-person meetings, to reach all stakeholders effectively.

Here’s what to include:

The Peoplesafe Service

Explain what the Peoplesafe service is and why it’s important.

Device/Application Functionality

Clearly describe what the devices or applications do, including key features and how they contribute to safety.

Expectations of Use

Outline the expected usage patterns for the devices/applications, including any specific tasks or scenarios where they should be used.

Internal Policies

Include relevant internal policies that govern the use of the devices or applications, ensuring compliance and consistency across the business.

Support Offered

Detail the support that will be provided to end users, such as help desks, FAQs, or dedicated support teams.

Training Methods and Dates

Provide information on available training resources, such as workshops, webinars, or training manuals, along with relevant dates.