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Using Peoplesafe in Low or No Signal Areas

Peoplesafe provides a layered approach to connectivity, ensuring you can call for help even in locations with poor mobile service. Our devices, apps, and satellite backups are designed to maintain contact with our Alarm Receiving Centre (ARC) when network coverage is weak or unavailable.

MySOS Device Users

Peoplesafe dedicated lone worker devices are built with resilience to low signal environments.

  • Roaming SIM Cards: Devices use a roaming SIM that is not tied to a single network provider. This allows the device to automatically connect to the strongest available network from multiple major carriers, significantly increasing the chance of finding a signal.

  • 2G Fallback: Our 4G-enabled devices are also 2G compatible. Where 4G data coverage is poor or non-existent, the device will fall back to the more pervasive 2G network for essential communication.

  • SMS Backup: In areas with no data connection available whatsoever (no 4G or 2G data), the devices are programmed to fall back to SMS (text message) communication to transmit an alarm to the ARC, ensuring critical alerts still get through.

Peoplesafe App Users

The Peoplesafe App uses your smartphone's capabilities and adds an extra layer of mobile connectivity for security.

  • Alarm Call Fallback:

    • The app's primary method for alarm calls is VOIP (Voice over Internet Protocol), which uses a data connection (4G/5G/Wi-Fi) for a faster response.

    • If a data connection is unavailable, the app automatically falls back to a standard mobile phone call to the ARC.

  • Activity/Timer Interaction Fallback:

    • The app defaults to using data for managing Activity Timers and other interactions.

    • If no data connection is available, interactions (like cancelling a timer) are still possible via Voice lines or, by SMS messages where basic mobile signal exists.

  • Roaming eSIM:

    • To boost connectivity beyond your primary mobile network, Peoplesafe offers a roaming eSIM (known as Roamsafe) as an extra layer of protection.

    • This eSIM acts as a backup that automatically switches on when your primary SIM loses its connection, allowing the app to connect to other available major mobile networks.

No Signal Backup: Satellite

For those who work in extremely remote areas where no mobile network (not even 2G) or roaming backup is available, Satellite-enabled devices provide a definitive solution.

  • Total Coverage: Satellite devices, such as the SPOT series, do not rely on mobile masts. They communicate directly with orbiting satellites, ensuring protection in mobile black spots where no mobile signal is available.

  • Primary Backup for App Users: For users who primarily use the Peoplesafe App, a satellite device can be paired as the ultimate backup. If both the user's primary SIM and their roaming eSIM lose all connection, the satellite device ensures they can still raise an alarm and manage their activity timers.

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