Add, Edit & Manage People.

How to add an Escalation Contact

On the People page

  1. To add a Escalation Contact open the people page on the menu then select the add person button.  
  2. Choose the Escalation Contact role and any other roles that the person requires.
  3. The minimum information required to create an Escalation Contact is their name and surname, and at least one contact number. 
  4. We recommend providing any contact numbers available, so that we can always reach them in the event of an emergency. Select a phone number as primary.  
  5. You can now save the profile. 

On the Contacts page

  1. Open alarm response information, then selecting the contacts page. Press the add button.  
  2. Search for the name of the person to find an existing profile  
    • If the person or people appear in the search list, Tick the box shown to add the Escalation Contact role to their profile.
    • If the person or people do not have a profile, select the create profile button to create a new person in. This will update the profile and include the Escalation Contact role. 

When importing people, you must enter their information into the import template:

  • Anything in red is required to import the person. 
  • Any boxes marked in yellow are recommended for best practice. 

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