🔔 Summary: What Is the Alarm Response Admin Role?

The Alarm Response Admin role gives managers the ability to manage key alarm-related settings for their teams, including Escalation Plans, Alarm Response Instructions, and Locations. This role is essential for ensuring that alarm responses are tailored and effective for each team. It can only be assigned to profiles that already have the Manager role.

🛠️ What Can an Alarm Response Admin Do?

When a manager is given the Alarm Response Admin role, they can:

• ✅ Create, edit, and remove Escalation Plans
• ✅ Create, edit, and remove Alarm Response Instructions
• ✅ Create, edit, and remove Locations

These features are critical for customizing how alarms are handled for different teams and scenarios.

👤 What If a Manager Doesn’t Have the Alarm Response Admin Role?

Managers without this role can still:

• Access all areas of Nexus
• View, edit, add, and report on the teams or groups they manage

However, they cannot manage escalation plans, instructions, or locations.

➕ How Do I Assign the Alarm Response Admin Role?

You can assign this role in two ways:

1. When adding a new Manager: Simply select the Alarm Response Admin role during setup.
2. For an existing Manager: Edit their profile and add the Alarm Response Admin role.

🚫 Can I Assign This Role to Someone Who Isn’t a Manager?

No. The Alarm Response Admin role must be paired with the Manager role. Assigning it to a non-manager profile will result in insufficient permissions to perform alarm-related actions.

❓ FAQs: Alarm Response Admin Role

1. What are Escalation Plans, and why are they important?

Escalation Plans define who should be contacted and in what order when an alarm is raised. They ensure that the right people are notified quickly, improving response times and safety outcomes for lone workers.

2. Can multiple managers have the Alarm Response Admin role?

Yes. You can assign the Alarm Response Admin role to multiple managers if they are responsible for different teams or areas. This allows each manager to manage alarm settings relevant to their group.

3. How do Alarm Response Instructions differ from Escalation Plans?

• Escalation Plans focus on who to contact during an alarm. These  are essential for an effective alarm response.
• Alarm Response Instructions provide specific guidance on how to respond to alarms, such as duress words, closure codes, or special instructions. These are not required but are available for you to utilise. 

4. What happens if no one has the Alarm Response Admin role in a team?

If no manager has the Alarm Response Admin role, alarm settings cannot be updated by that team. This will fall to the Administrator's responsibility to update. 

5. Can Alarm Response Admins manage settings for users outside their assigned teams?

Yes. Alarm Response Admins can manage Escalation Plans, Alarm Response Instructions, and Locations for all teams and groups, regardless of their assigned managerial scope. However, their ability to edit user profiles, manage reporting, or assign products is still limited to the teams they directly manage.