1. Open the Escalation Plans Page

• Go to Alarm Response Information in the menu.
• Select Escalation Plans.

2. Create the Plan

• Click [+] Add.
• Enter a name and description so you can easily recognise the plan later.

3. Add Escalation Contacts

• Open the Escalation Contacts dropdown.
• Select at least three contacts (minimum required).

4. Add Instructions

• Click [+] Instruction to add your first instruction.
• For each instruction:
  • Describe the action (e.g., call order, working hours, or any important details for the Alarm Controller).

  • Choose the Action Type: Call, SMS, or Email

    Tip: We recommend mostly using calls for faster responses.

  • Select the Contact (escalation contact, team manager, or location).
  • Choose the phone number to use for that instruction.

Important:
Your plan must provide 24/7 support. Alarm Controllers will use any available contact at any time to protect the user’s safety.

5. Add Notes (Optional)

• Enter any additional information in the Notes section.

6. Save Your Plan

• Click Save to complete the setup.