Alarm Response Information

Escalation Contacts, Escalation Plans, Locations & Alarm Response Instructions

How to add a Location

Locations help Alarm Controllers identify if alarms are triggered in or near known properties or areas to your business, providing valuable context in the event of an alarm. Open Locations to view existing locations or add a new location.  

  1. Provide a name and description to help you identify the location.  
  2. Enter the full address into the fields provided.
  3. You can provide a phone number for the location to be contacted by an Alarm Controller if alarms are raised at this location.  
  4. Save the Location. 

Assign the location to the correct Team

You must complete this step to make the location available when an alarm is raised for your team members.

  1.  Open the Teams Page 
  2. Locate the team name 
  3. Select the team 
  4. Edit 
  5. Next to Location select change
  6. Enter the name of  the location 
  7. Save 
  8. Repeat for all relevant teams. 

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