Alarm Response Information

Escalation Contacts, Escalation Plans, Locations & Alarm Response Instructions

How to create an escalation plan

Add an Escalation Plan 

  1. Open the Alarm Response Information option on the menu, then select Escalation Plans.  
  2. Click [+] Add
  3. Enter a name and description so the plan is easy to identify later. 
  4. Select the Escalation Contacts drop down to find and choose the contacts  
  5. You must add a minimum of 3 contacts.
  6. Click the [+] Instruction button to add the first instruction.
  7. In each instruction provide some information about the instruction, such as the order to call, working hours of the contact or other information the Alarm Controller may need to know.
  8. Choose the Action type, of call, SMS, or email. We recommend mainly using calls.  
  9. Select a Contact for the instruction, either escalation contact, team manager or location.
  10. Select the phone number to use for that contacts instruction.
  11. Please remember to provide 24/7 support in any escalation plan as Alarm Controllers will use any response options available, regardless of the time, to prioritise the user’s safety.  
  12. Enter any Notes to this plan for additional information (optional)
  13. Click Save to create he Escalation Plan.  
  14. To edit this plan in the future, find the plan and select the pencil icon.  
  15. To show these instructions to Alarm Controllers, you must now add them to your company settings or to a specific team. 


Escalation Contacts & Plans eBook 

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