Alarm Response Information

Escalation Contacts, Escalation Plans, Locations & Alarm Response Instructions

How to create an escalation plan

Add an Escalation Plan 

  1. Open the Alarm Response Information option on the menu, then select Escalation Plans.  
  2. Select Add  
  3. Enter a name and description so the plan is easy to identify later.  
  4. Click into the escalation contacts drop down to search and select the contacts  
  5. You must add a minimum of 3 contacts.
  6. Click the add instructions button to add the first instruction.
  7. Each instruction is where you provide the details, such as the order to call, working hours of the contact or other information the Alarm Controller may need to know.
  8. Choose the action type, of call, SMS, or email. We recommend mainly using calls.  
  9. Select an escalation contact, team manager or location.
  10. Select the contact information to use for that contacts instruction.
  11. Please remember to provide 24/7 support in any escalation plan as Alarm Controllers will use any response options available, regardless of the time, to prioritise the user’s safety.  
  12. Enter any notes to this plan for additional information.  
  13. Save the Escalation Plan.  
  14. To edit this plan, find the plan within the page and select the pen icon to edit and save changes.  
  15. To show these instructions to Alarm Controllers, you must now add them to your company settings or to a specific team. 


Escalation Contacts & Plans eBook 

Click here to read. 

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