Travelsafe calculates how long the journey should take and generates an estimated arrival time alongside a timed alarm. If you haven’t reached their destination by the ETA, the alarm is activated.

To help you feel even safer, automated check-ins* can be scheduled at set points during your journey (e.g. every 15 minutes). 

The app will send regular notifications, or ‘welfare checks’ asking the staff member to confirm if they’re okay.

• If you respond ‘no’ to a welfare check, an alarm will automatically be raised to the Peoplesafe ARC.
• If you don’t respond at all, the app will send further prompts and calls. If these go unanswered, an SOS alarm call is sent to the ARC who will start the escalation process to get help.

*Automated welfare checks are not available for driving or cycling journeys.

What happens if my journey takes longer than expected?

10 minutes prior to the ETA, for driving and cycling journeys, Travelsafe will recalculate the arrival time and automatically extend the timer if necessary (e.g. due to heavier traffic conditions). If you do not reach your destination within the expected timeframe, two automated calls will be made to your phone before an alarm is raised.  

How long do I have to respond to a welfare check?

15 minutes. After the first 5 minutes, you will receive an automated call to check on you. If you still have not confirmed your welfare by phone of via the app, another call will automatically come through before an alarm is raised.

How do I respond to a welfare check?

A notification will pop up on your mobile asking if you are ok, select the option for Yes or No depending on your safety at the time.

What should I write when creating a Travelsafe journey?

Save important information about your journey in real time. If an alarm is raised, ARC Controllers can use these notes to make quick decisions about what help is needed.

Important information could be the:

• registration number of the taxi
• planned route
• names of travel companions

What do I do if I feel unsafe?

When you are in an active Travelsafe journey, an SOS button will appear on screen. Press and hold this button for 3 seconds to raise an alarm. You can also respond ‘No’ to any welfare check to raise an alarm immediately.