What is Fall Detection?

Fall detection is a valuable feature designed to automatically trigger an alarm if a user slips, trips, or falls and is unable to manually raise an alert.

How is a fall detected?

On most of our products*, fall detection works by analysing three factors using the device's or mobile's sensors:

• Freefall: The period of falling.

• Tilt: A change in orientation.

• Non-Movement: A period of 10 seconds without movement.

*Note: The ID Badge 2G only uses tilt detection for fall detection.

Can I cancel a fall detection alarm?

Yes, you can cancel a fall detection alarm before it is raised to the Peoplesafe ARC.

Cancelling a Fall Detection Alarm on the App

If a fall is detected, a notification will appear on your phone, accompanied by a repetitive sound and vibration. You have 30 seconds to cancel the alarm before it is automatically activated.

To cancel the alarm, you have two options:

Option 1: Using the App (All Phones)

1. Tap the notification to open the Peoplesafe app.
2. On the screen that appears, tap the Cancel Alarm button.

Option 2: Using the Phone's Motion Sensor (Android Only)

1. While your Android phone is vibrating, give it a short, sharp shake.
2. The vibration will stop, and the alarm will be cancelled.

Can I make it less sensitive?

You can adjust the sensitivity of fall detection, on the Peoplesafe App

Adjusting Sensitivity on the Peoplesafe App:

1. Open the Peoplesafe App and navigate to the Fall Detection tile or option in settings.

2. Adjust the sensitivity according to your preference.