Installing a Roamsafe eSIM on your Android phone can vary slightly depending on the manufacturer and Android version, but the general process is similar. Here's a guide:
Check Compatibility
The easiest way to check is to go to Settings > Network & internet > SIM cards. If you see an option to "Add eSIM" or "Add a mobile plan," your phone likely supports eSIMs. If you're unsure, consult your phone's manual or the manufacturer's website.
Obtain Your eSIM QR Code
When your administrator or manager assigns you with a Roamsafe eSIM you will receive an email that contains the necessary QR code to activate your eSIM. The QR code is also provided through your Peoplesafe Nexus account. Keep this QR code readily accessible.
Install the eSIM
- Open Settings: Go to your phone's "Settings" app.
- Network & internet (or Connections): Look for "Network & internet," "Connections," or a similar option. The exact wording can vary.
- SIM cards (or Mobile network): Tap on "SIM cards," "Mobile network," or a similar option.
- Add eSIM (or Add a mobile plan): Select "Add eSIM," "Add a mobile plan," or a similar option. Some phones might directly say "Add eSIM."
- Scan the QR Code: Your phone's camera will open. Scan the QR code provided.
- Confirm Details: Your phone will display the eSIM plan details. Verify the information.
- Name Your SIMs (Optional): If you have multiple SIMs (including your physical SIM), you can label them (e.g., "Primary," "Peoplesafe") for easy identification.
- Choose Preferred Network: You'll likely be asked to choose a preferred network type. Select your primary SIM for general use. The Roamsafe eSIM will activate only when your primary SIM loses signal.
Enable Data Roaming (Important)
After installation:
- Go to Settings > Network & internet > SIM cards: Navigate back to the SIM card settings.
- Select your Roamsafe eSIM: Choose the eSIM plan you just added (it might be named "Peoplesafe").
- Enable Data Roaming: Find the "Data roaming" setting and toggle it to the "On" or enabled position. This is crucial for the eSIM to function as a backup and connect to different networks when your primary SIM has no signal, ensuring uninterrupted Peoplesafe service.
Troubleshooting
- QR Code Issues: Try adjusting the lighting or distance if your Android phone struggles to scan the QR code.
- Activation Problems: Contact Peoplesafe support if you encounter any activation issues.
Remember that the specific steps might differ slightly depending on your phone's make and model, and on the version of Android installed but the general process remains the same.