If you're having trouble installing your Roamsafe eSIM, you might be encountering restrictions imposed by your organisation's Mobile Device Management (MDM) software. Many companies use MDM solutions to manage and secure their devices, and these solutions can sometimes limit or prevent users from installing eSIMs.
Why am I seeing this restriction?
Your company's IT department likely uses MDM software to control device settings, including SIM card management. This is a common practice to ensure security and compliance. These restrictions are not related to the Roamsafe eSIM itself, but rather to the way your device is managed.
What should I do?
If you are unable to install your Roamsafe eSIM, do not contact Peoplesafe support. Instead, please contact your company's IT department or help desk. They will be able to tell you:
- Whether eSIM installation is permitted: Your organisation's policies might not allow eSIMs at all.
- How to request an exception: If eSIMs are allowed under certain circumstances, your IT department can guide you through the necessary process.
- How to install the eSIM (if permitted): They may need to provide you with specific instructions or configuration profiles.
- Why the restriction is in place: They can explain the security policies and reasons behind the restriction.
Peoplesafe's Role
Peoplesafe provides the Roamsafe eSIM service, but we do not manage your company's devices or MDM settings. Therefore, we cannot override or bypass any restrictions put in place by your IT department.
In short: If you're encountering issues installing your Roamsafe eSIM, your IT department is your primary point of contact. They have the necessary access and knowledge to assist you with device management and eSIM installation within your organisation's policies.