If you have the "change subscription" option* on Nexus, you can request new products through the portal or a dedicated link.

Access the Change Subscription Form in Nexus

1. Log into Nexus as an Administrator.
2. Open Apps & Devices, then go to the Devices page.
3. Click the Change Subscription button at the top right of the screen.
4. Follow the steps in the pop-up box, then click the Change Subscription button again to access the form.

Access via a Link

After accessing the form through Nexus, you can share the form link with any trusted Managers or colleagues. They can then fill out the form without requiring administrator access to Nexus.

Managers with the saved link can access it anytime to request subscription changes.

Information to Have On Hand

Before changing a subscription, please ensure you have the following information:

• Most Recent Invoice: This includes your Account Number (URN), Contract Number, and other essential details.
• Nexus Login: Your portal reference number (found in Company Profile) and product types are available on your Nexus account.

Form Details

Please provide the following information:

• Account with Peoplesafe: Company Name, Account Number (URN), and Portal Reference Number.
• Billing Information: Billing Department Reference, Contract Number, or Purchase Order Number.
• Requester Information: Name, email address, and phone number.
• Products: Type and quantity.
• Shipping Information: Recipient name and address to ship physical products to.

Incomplete or incorrect information will result in rejection. If your request is rejected, an email will be sent with instructions for resubmission.

Order Journey Notifications

After submitting your request, you'll receive regular update emails:

• Order Processed: Confirmation that your order has been processed.
• Order Confirmed: Notification that your order has been confirmed by the fulfillment team.
• Order Dispatched: A final email with serial numbers and tracking information will be sent once your order is dispatched.

Orders are typically dispatched within 5 business days. All devices are shipped unassigned and can be assigned to user profiles in Nexus upon arrival.

Billing Changes

Invoice changes will depend on your account with us. Invoices are issued according to your current payment schedule (monthly, quarterly, or annually) and existing terms.

• Contract Number: If you provided a Contract Number, you will be issued a pro-rata invoice, then the next invoice will include the additional subscriptions.
• PO Number: If you provided a PO Number, a new invoice will be issued reflecting the additional subscriptions. This invoice will be issued independently of other invoices issued for your account.

Client-Specific Processes*

The Change Subscription feature is available for specific clients with special arrangements. If you cannot see the Change Subscription button in Nexus under the Devices Page, this process does not apply to you.